What are the responsibilities and job description for the Office Manager position at Assisting Hands Home Care?
Description: This position provides administrative support to enhance the business operation of the company. Under the supervision of the Administrator, the Office Manager oversees day to day office functions, and assists the Administrator in various tasks. This role may also help with other duties including staffing, scheduling, recruiting, hiring, and being the primary point of contact for caregivers and clients.
Education: High School Diploma/GED required. CNA strongly preferred.
Qualifications: Office management experience strongly preferred. Excellent telephone and interpersonal skills. Must be well-organized and have good attention to detail. Experience in senior service setting preferred. Must be a good problem solver and able to work independently. Prior experience with hiring and staffing schedules is recommended - team varies between 25-40 caregivers - office is expanding and growing meaning that candidates with a strong background with time management will be the most successful in this position.
Reports to: Administrator
Primary Duties:
- Matches appropriate caregivers to cases based on personality, availability, and skill set.
- Makes sure that all cases are covered and arranges for substitute/back-up coverage as necessary.
- Handles/resolves caregiver issues, problems and scheduling changes.
- Provides information about services to prospective clients.
- Responsible for maintaining client files and keeping them up to date.
- Responsible for interviewing and hiring caregiver candidates.
- Serves as the point of contact for clients, caregivers and case managers
- Counsels caregivers regarding attendance or performance issues.
- Works closely with Administrator to ensure that hours and pay rates are correct for payroll and billing rates are appropriate for invoicing.
- Participates in on-call rotation as needed (covering after hour calls during weekday and weekends.)
Hours: 8:30 AM – 4:30 PM, Monday through Friday
Benefits: Medical, Dental, and Vision plans are offered. 401k is available.
