Accounts Payable Supervisor

The Accounts Payable Supervisor I is responsible for leading an Accounts Payable Operations team within the Client Shared Services Center (CSSC). This is an accounting support position in a fast paced, high volume, centralized accounting operations environment providing financial services to community associations throughout North America. Candidates for this position must meet Associa's credit requirements.

Duties include but are not limited to:

• Manage a team of Accounts Payable Specialist responsible for the daily processing of invoices received from the vendors, ensuring that processing is complete and accurate.
• Handle all scheduling, timekeeping, staffing issues relating to the processing of invoices in the respective queues. Oversee all processing of exceptions ensuring that all invoices are processed accurately and timely.
• Responsible for all performance management for the respective team, completing monthly coaching and yearly performance assessments. Assess and administer yearly merits and processing bonus awards.
• Utilize resources (staffing and technology) daily to ensure Service Level Agreements (SLA) is met consistently.
• Develop and maintain relationships with internal and external business partners while offering unsurpassed customer service to all branch personnel.
• Leads by example including, but not limited to, processing day-to-day invoices alongside the team.
• Ability to recognize and communicate opportunities for efficiencies and process improvements
• Ensure all escalated inquiries and issues are responded to and resolved within a timely manner
• Responsible for coaching, training, and mentoring of new and existing staff on processes and future career aspirations.
• Prepare and maintain daily Accounts Payable reports and metrics.
• Facilitate monthly meetings with team members, preparing agendas in advance, with the ability to verbally present the material to a team or group.
• Assist the AP manager with projects as needed on various projects and communication.
• Prepare presentations, job aides, training material, Standard Operating Procedures, and internal communication material.

• Ability to lead and motivate in an operational environment where metrics are measured
• Understands day-to-day management and operations with a “team first” mentality
• Evaluate, prioritize, and categorize data in various forms and formats
• Perform calculations and analysis used in basic accounting (US GAAP)
• Basic knowledge in proper accounting principles, practices, and procedures
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
• Knowledge of conflict resolution techniques at a proficient level
• Professional communication skills (phone, interpersonal, written, verbal, etc.)
• Self-motivated, proactive, detail oriented and a team player
• Time management and time critical prioritization skills.

Education and Experience

• High School or GED required; Associates Degree Preferred
• 2 – 3 years of Accounts Payable or Operational experience
• 1 – 2 years of Management and/or Supervisory experience