What are the responsibilities and job description for the Community Branch Director position at Associa?
The Branch Director plays a key role in the day-to-day leadership, management, client relations, and retention of the branch. They assist with the management of short- and long-range goals of the branch. As they oversee various sizes of branches with different structures, the specific duties and responsibilities will vary.
Job Duties and Responsibilities:
- Provide leadership and oversight in general operations of the branch office.
- Direct leadership over the middle management team.
- Monitor performance of the branch management plan and initiatives for the branch.
- Establish positive relationships with clients and service providers at the branch level.
- Assist with management of strategic planning and business development at the branch level.
- Direct management of assigned communities as needed.
- Provides stretch assignments to develop and improve talent and holds others accountable to meet commitments.
- Listens well and communicates effectively; assesses talent to build strong teams.
- Creates an open environment and builds connections by being available and approachable.
- Sees the big picture, thinks strategically, defines clear objectives, and explains the "why" behind decisions.
- Self-confident to take initiative and can quickly adapt to changing circumstances.
- Other duties as assigned.
Knowledge and Skills:
- Provides stretch assignments to develop and improve talent and holds others accountable to meet commitments.
- Listens well and communicates effectively; assesses talent to build strong teams.
- Creates an open environment and builds connections by being available and approachable.
- Sees the big picture, thinks strategically, defines clear objectives, and explains the "why" behind decisions.
- Self-confident to take initiative and can quickly adapt to changing circumstances.
Requirements:
- 5 years of single-family experience or combination of HOA, CONDO, and hospitality experience.
- Prior HOA and/or CONDO Management experience is required.
- 3 years of leadership experience, building and managing a team of 10 direct reports.
- Operational leader with a strong financial acumen.
- Team player who is service-minded.
- Excellent communication skills, follow-up and follow-through skills versed in conflict resolution techniques.
- Bachelor's Degree and/or CMCA, AMS, or PCAM designations are highly preferred.
- Ability to act as a swivel in a fast-paced environment with multiple interruptions.
About Us:
We have more than 300 branch offices across North America, serving over 7.5 million residents worldwide. Our 15,000 team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, we have brought positive impact and meaningful value to communities.
