Network Operations Engineer

Circuit Provisioning Operations Engineer

Job Entails:

The Circuit Provision Engineer will be responsible for managing network incidents, troubleshooting Edge/IP network issues and circuit ordering/verification. This role requires a proactive individual who can handle a dynamic environment and ensure operational excellence in managing circuits and network reliability.

SoftSkills:

• Attention to Detail: Maintains high accuracy and thoroughness in managing tasks and identifying potential issues.
• Effective Communication: Clearly articulates ideas and information to diverse audiences, including technical and non-technical stakeholders.
• Problem-Solving Mindset: Approaches challenges analytically and creatively, remaining calm under pressure to develop practical solutions.
• Collaboration: Works seamlessly with cross-functional teams and external vendors, fostering a cooperative and inclusive environment.
• Adaptability: Thrives in dynamic, fast-paced environments, adjusting priorities and strategies to meet evolving needs.
• Independence: Demonstrates initiative and accountability, capable of driving work forward with minimal supervision.
• Time Management: Efficiently prioritizes and completes tasks within deadlines, maintaining focus on key objectives.
• Proactive Approach: Anticipates potential challenges and acts decisively to prevent issues or delays.

System & Tools Used:

Network Management & Monitoring Tools:

• SolarWinds, Zabbix, Grafana: For network performance monitoring and troubleshooting.
• Cisco DNA Center: Advanced network management platform.

Incident Communication & Alerting:

• Everbridge, PagerDuty: For real-time alerting and incident management.

ISP / Vendor Portals:

• Tools for managing circuits and service requests with ISPs (e.g., AT&T Business, Verizon Enterprise).

Ticketing & Workflow Management Systems:

• Jira, ServiceNow (SNOW), BMC Remedy: For ticket tracking and IT service management.

Collaboration & Documentation Tools:

• Confluence, Slack / Microsoft Teams: For collaboration and documentation.

Command-Line Tools for Network Diagnostics:

• Ping, Traceroute, Nslookup, Wireshark: For network troubleshooting and analysis.

Key experience Focus Areas: (Must haves)

Network Troubleshooting Expertise:

• Hands-on experience diagnosing and resolving Edge and IP network issues, including routing, switching, and connectivity problems.
• Proficiency in troubleshooting IP networks, with practical knowledge of protocols such as BGP, OSPF, MPLS, and VPNs.
• Familiarity with network edge devices, including firewalls, routers, and switches.

Incident Management Skills:

• Strong background in incident handling, ticket management, and escalation processes.
• Ability to analyze and resolve high-impact incidents effectively, particularly in time-sensitive scenarios.
• Experience conducting root cause analysis (RCA) for recurring issues and recommending process or configuration improvements.

Technical Proficiency:

• Knowledge of circuit provisioning processes and experience working with ISPs.
• Proficiency in using network monitoring and incident management tools such as SolarWinds, Splunk, or ServiceNow.
• Practical experience using command-line tools for network diagnostics (e.g., ping, traceroute, nslookup).