What are the responsibilities and job description for the IT Support Specalist position at ATC?
Title - Senior Senior It Support Specalist
Location - Mechanicsburg, PA
Onsite interview need
Responsibilities
- Able to coordinate, communicate, document, track progress and status on initiatives.
- Familiarization with project management concepts
- Responds to management’s special requests for asset information.
- Maintains, tracks, and prepares Chain of Custody documentation for all end-of-life equipment returned for surplus.
- Prepares surplus equipment for proper disposal in accordance with DGS / PSDC requirements.
- Recommends and coordinates IT asset replacements, upgrades, and enhancements schedules.
- Develops, documents, and initiates processes that involve IT asset installations, relocations, and changes.
- Provides technical guidance on IT assets for procurement documents and agency requisitions preparation.
- Responds to Service Desk tickets requiring Level 2 asset management attention.
- Provides technical services to analyze, recommend, and implement proposed new phases of the ServiceNow Asset Management module.
- Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field.
- Provide level 2 troubleshooting and technical problem resolution related to PC hardware, software and peripherals. Utilizes ServiceNow to identify, track and resolve issues.
- Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports.
- Create documentation for technical staff and end user.
- Utilizes Microsoft Systems Center Configuration Manager to image laptop and desktop hardware.
- Familiar with video conferencing platforms, conference room VC setups, troubleshooting.
- Familiar VMware Virtual Desktop Infrastructure
- Utilizes AirWatch WorkspaceOne to perform administrative tasks, such as reporting and compliance for Windows modern managed devices.
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