Inside Sales Account Manager

Ready to shape the future of science and global health? ATCC, a leading nonprofit biological resources and standards organization, is seeking an Inside Sales Account Manager to drive customer engagement and revenue growth through virtual channels. This role manages client relationships, supports sales initiatives, and collaborates with internal teams to deliver solutions that meet the needs of the scientific community. Join ATCC and be part of a team that supports the global scientific community with trusted, authenticated biological materials.

Responsibilities

• Virtual Sales & Customer Engagement: Manages inbound and outbound sales activities via phone, email, and online platforms; serves as the primary point of contact for client inquiries, ensuring satisfaction and retention.
• Account Development: Develops new accounts and business opportunities, generates referrals, and expands relationships with existing clients to achieve sales targets.
• Solution Delivery & Support: Coordinates with internal teams to deliver products and services, provides recommendations based on customer needs, and manages custom solution proposals.
• Sales Operations: Executes sales strategies, maintains accurate CRM records, generates sales reports, and identifies opportunities to increase sales volume while ensuring high service standards.
• Product Knowledge: Maintains up-to-date knowledge of ATCC’s products and services to provide timely, accurate information to clients.
  
  

Qualifications

• Bachelor’s degree and 2 years’ experience or equivalent experience.
• Prior life science experience or degree in biology or related field highly preferred.
• Proven success in virtual sales, account management, or customer service.
• Strong communication, negotiation, and relationship-building skills.
• Proficiency with CRM systems and virtual communication tools.
• Ability to work independently and collaboratively to achieve organizational goals.
  
  

Benefits

We Invest in You

• Health & Wellness:
• Comprehensive medical coverage and company paid Life Insurance, Disability Insurance, AD&D, and paid parental leave
• Work life balance with Paid Holidays and PTO
• Fitness and cell phone subsidies, and additional benefits such as Aflac, legal services, and pet insurance
• Employee Assistance Program offering around-the-clock counseling
• Financial security:
• 401(a) (6% employer contribution) and 403(b) (2% match) retirement plans
• Exceptional career advancement opportunities, recognition, and rewards
• Corporate bonus program
• Mission Focused:
• Non-profit organization supporting critical life science research
• We give scientists the tools they need to make discoveries that improve and save lives
• Contribute to community involvement and social responsibility
  

Join ATCC, where we fuel your success, well-being, and development. We're a mission-focused non-profit Equal Opportunity Employer, celebrating a century of supporting global public health. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Shape the future of science with us.