Automotive BDC Manager

Job Description

The BDC Manager oversees the BDC team to ensure customer satisfaction and business growth. The ideal candidate is a true sales professional with a strong customer focus. Candidates must have large auto group/dealership experience along with CRM, Reynolds & Reynolds, and Phone Scripts experience. Knowledge of computers and strong organizational and multi-tasking skills are required. Candidates must be able to work one or two evenings per week and Saturday with a weekday and Sunday off. The last weekend of the month, both Saturday and Sunday, is required.

We want to hire only the best, so you must pass a drug test and a background check and have a valid NYS driver’s license.

Responsibilities

• Ensures all incoming sales calls are answered and handled correctly and efficiently
• Ensures all internet leads are responded to and followed up according to the group and manufacturer requirements
• Makes follow-up calls to unsold/sold customers and makes CSI follow-up calls
• Provides sales reports for the management team
• Assists customers by answering their questions and helping them demo, select, and purchase the right vehicle for their needs
• Helps schedule, train, and supervise BDC/Internet Staff
• Performs proper customer follow-up to unsold customers to maximize all selling opportunities
• Maintains a sold customer follow-up system that encourages repeat and referral business to contribute to customer satisfaction
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
• Provides timely and accurate reports as required
• Greets all customers in a warm, sincere, and helpful manner
• Handles customer complaints or escalates when necessary
• Complies with and enforces all safety policies and procedures
• Performs other duties as assigned

Qualifications

• High school diploma or GED required
• Experience as BDC Manager for a large auto group/dealership
• CRM, Reynolds & Reynolds, and Phone Scripts experience
• Able to achieve goals with limited direct supervision
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Good computer skills
• Must be able to work one or two evenings per week and every Saturday as well as the last weekend of the month (both Saturday and Sunday)

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Sick Leave
• 401(k)
• Paid Time Off (PTO)
• Competitive Pay Plans
• Employee Discount purchase program
• Employee Assistance programs
• Employee Referral Program

Company Description

WHY WORK FOR THE ATLANTIC AUTO GROUP?

The Atlantic Automotive Group provides the best opportunity for any Long Islander who wants to launch a career in the auto industry. Atlantic has locations all over Long Island. Atlantic brands include Genesis, Hyundai, Honda, Toyota, Kia, Chevrolet & Cadillac.

With over 1200 employees, Atlantic is clearly one of the major employers in Nassau and Suffolk Counties. As Atlantic continues to add new locations, finding new employees is a major priority.

The group firmly believes in cultivating talent from within, seeking out talented employees who can become Atlantic’s future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Atlantic location is like a small city that requires dedicated workers of varying skills and experience levels.

Atlantic is renowned for offering new opportunities to people with some automotive experience, ambitious workers with skills from other businesses, veterans who have served their country, both men and women, and/or to people of all backgrounds, ages, races, and nationalities.

WE WELCOME VETERANS

We believe in the abilities of our military, and we’re actively recruiting them to the Atlantic Auto Group team. Hiring a veteran can be one of the best decisions a company can make. Military veterans are quick learners and they're team players. They are leaders with discipline, training, and a passion for service. We’re actively recruiting veterans, transitioning military, service members, and their families to bring these attributes to Atlantic and to help us build a better business.

OUR BENEFITS

We currently offer discounted vehicle purchases to all employees and medical, dental, and vision, paid time off & sick leave as well as 401k benefits to our full-time employees who’ve met their eligibility requirements. With competitive pay plans, a 401k program, and Atlantic’s commitment to customer service, it’s no surprise that the Atlantic Auto Group is the eighth largest privately-owned car dealership group in the country.

We want to hire only the best, so all applicants must successfully pass a drug and background check and have a clean and valid NY State License.