Pre-Visit Specialist I - Call Center *Hybrid

The Pre-Visit Specialist I:

• provides scheduling, pre-registration and other pre-visit revenue cycle services and a variety of general information requested by our customers
• provides aforementioned services for various service lines and modalities across the organization per physician orders/referrals and / or customer calls or inquiries with an emphasis on exceptional customer experience
• schedules appointments in accordance with physician and / or patient requests with emphasis on filling first available appointment and considering payer pre-authorization time-frames
• informs patients of any/all necessary pre-procedure preparations including any procedure pre-requisite requirements
• coordinates appointments using multiple HIS (Health Information Systems), provider schedules, software tools, and data repositories and completes all necessary follow up to ensure a seamless patient experience
• pre-registers patients at the time appointments are scheduled, including collecting accurate and complete demographic and billing information, verifying insurance coverage and benefits, reviewing Medicare medical necessity, providing out-of-pocket payment estimates and collecting copay and other patient financial responsibility, satisfying regulatory requirements and providing wayfinding guidance/instructions to patients to ensure arrival at their designated point of service

The Pre-Visit Specialist supports the health system’s mission, vision, and values of patient centric care and understands how he or she contributes to the health system’s vision of achieving that commitment to patients, their families and the community.

Requirements

Education Requirements:

• High School Diploma or GED equivalent
• Prefer Associates Degree

Experience Requirements:

• Customer service
• Computer systems, software programs (Microsoft Office), telephones and other office equipment
• Previous experience in general clerical office or administrative duties or applicable classwork may be substituted

Preferred Experience:

• Previous experience in hospital, healthcare practice or health insurance company
• Medical Terminology: Work experience or classwork

Licensure/Certification: Preferred CHAA (Certified Healthcare Access Associate)

Some benefits of working at Augusta Health include:

• Insurance package including health, dental, and vision
• Retirement savings helping you to plan for your future
• Generous paid time off to promote work life balance
• Free onsite parking
• 24/7 armed security to ensure your safety
• Shift and weekend differentials
• Flexible scheduling
• Clinical ladder career path program
• Shared governance
• Tuition reimbursement
• Onsite child care
• Augusta Health Fitness Reimbursement Program
• Individualized orientation with dedicated preceptor
• Onsite credit union
• Employee discounts including the cafeteria, gift shop, pharmacy, and movie tickets

Company Information

Augusta Health is a mission-driven, independent, nonprofit, community health system located in Fishersville Virginia in Virginia’s scenic Shenandoah Valley. Augusta Health offers a full continuum of inpatient and outpatient which includes Augusta Medical Center a 255 bed inpatient facility and Augusta Medical Group which is comprised of 40 practice locations and four urgent care locations.

Equal Opportunity

Augusta Health recruits, hires and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.