What are the responsibilities and job description for the Community Support Specialist I position at AUNT MARTHAS HEALTH AND WELLNESS INC?
Aunt Martha’s Health and Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access and delivering exceptional care inspired by a culture of innovation. We are taking a responsible approach to creating environments that allow us to do what we do best—provide healthcare and wellness. As a part of our commitment to health and safety, COVID-19 vaccines are required for all employees, as well as all newly hired employees. We require documentation upon hire.
SUMMARY
The purpose of the Community Support Specialist I position is to act as a stabilizer and provide assessment, counseling and service linkage to youth at risk for running away, being beyond the control of their parents and/or from becoming involved in the juvenile justice system. This position provides individual, family and/or group therapy, school advocacy, life skills training and educational & therapeutic group activities as defined by client need to 10-17-year-old youth within the program service area.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following and other duties may be assigned as needed.
Daily Job Duties:
Respond to all emails, texts, and phone calls from Program Coordinator within a 15-minute time frame.- Ensure the Outlook calendar updated with daily tasks and/or travel in real time.
- Maintain an active caseload of 20-25 with a maximum of 15 individual participants of higher risk clients (trauma, suicide risk, mental health, etc.) as assigned by Program Coordinator.
- Facilitate groups for discretionary clients within designated LANs
- Ensure all required crisis intervention and/or intake documentation is complete and accurate.
- Responsible for maintaining active CCBYS client files with documents not exceeding more than 2 weeks past due
- Responsible for updating and maintaining their designated LAN client, MRAI/referral, outreach, and quarterly success stories spreadsheet.
- Monitor and supervise clients to ensure their safety and well-being during programming hours and transport.
Other Duties:
Assist the Community Liaison with the upkeep and development of community relationships- Assist the Community Liaison with planning, budgeting, and executing monthly client baskets and events, as well as, delivering to clients or other LAN’s; when necessary or assigned by Program Coordinator.
- Assist the Community Liaison in planning and executing CCBYS all staff events and assigned lunch and learn presentations; when necessary or assigned by Program Coordinator.
- Assist the Community Liaison with delivering files to the correct LAN or Program Coordinator for monthly division audits and level audits; when necessary or assigned by Program Coordinator.
- Assist the Community Liaison with in coordinating and attend annual community outreach meetings; when necessary or assigned by Program Coordinator.
- Obtain Letters of Support (LOS) and Memorandums of Understanding (MOU) from community partners annually.
- Participate in individual, group supervision, team meetings, program staff meetings, and trainings as scheduled to address client issues and revised documentation, placement options, crisis schedules, etc.
- Provide required documentation (i.e. mileage, time sheets, CQI’s, surveys, etc.) as indicated by agency protocols.
- Complete all necessary paperwork and documentation, i.e. timesheets, vouchers, progress notes, incident reports, etc. and submit in a timely manner.
- Other Duties as assigned by Program Coordinator, Program Manager, and/or Program Director
Crisis Response Duties (As needed/When Assigned):
Serve as a backup responder for designated or other assigned Local Area Network (LAN), which includes: Vermilion, Kankakee, South Cook, West Cook, Will/Grundy and Kane/Kendall counties; when necessary or assigned by Program Coordinator.- Provide day-time crisis intervention/case management, as assigned, to all youth and families on a no-decline basis.
- Adheres to crisis responding schedule when assigned, by ensuring that answering service can contact worker immediately via cell phone
- When serving as a responder, will provide crisis intervention services to referring source (hospital, school, police department) via phone w/in 15 minutes and on site within 60 (urban) 90 (rural) minutes of crisis call.
- Complete all funder and/or agency required intake/crisis documents, assessments, consents, service plans and forms (Youth Assessment Screening Instrument (YASI), safety screens, internal/external referrals, progress notes and other required paperwork) within required timeframes.
- Contact Program Coordinator to obtain authorization prior to placement of any youth.
- Provide and arrange for reunification, family generated placement, or agency arranged placement at time of crisis, with a short term crisis plan, as well as, provide linkage and referral services specific to client and family needs during time of crisis.
- Ensure all required crisis intervention documentation is complete and accurate. Provide all crisis intake documents, and Telephone Logs to the designated Program Coordinator by 10:00am of the next business day
- Enter the participant into eCornerstone and the LAN specific spreadsheet within 72 hours of crisis or intake
- Work collaboratively with Community Liaison to follow-up within 24 hours on youth in shelter placement, referrals, and Minors Requiring Authoritative Intervention (MRAI) designated Local Area Network (LAN) area and update the Program Coordinator; when necessary or assigned by Program Coordinator.
- Follow-up within 24 hours on youth in shelter placement, referrals, and Minors Requiring Authoritative Intervention (MRAI) designated Local Area Network (LAN) area and update the Program Coordinator as assigned.
- Provide transportation for clients while they are in shelter or emergency placement to scheduled appointments, and school as needed.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
Bachelor's degree (BA/BS/BSW) required. Previous experience with at-risk youth preferred.
Aunt Martha’s is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Salary : $30,600 - $38,800
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