What are the responsibilities and job description for the Crisis Line Worker-Remote position at AUNT MARTHAS HEALTH AND WELLNESS INC?
Aunt Martha’s Health and Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access and delivering exceptional care inspired by a culture of innovation. We are taking a responsible approach to creating environments that allow us to do what we do best—provide healthcare and wellness. As a part of our commitment to health and safety, COVID-19 vaccines are required for all employees, as well as all newly hired employees. We require documentation upon hire.
This position reports to Chrysalis Consulting Group. Chrysalis Consulting Group is a for-profit company owned by Aunt Martha’s Health & Wellness.
SUMMARY:
CARES is a 24 hour, 7 days a week Medicaid funded mental health crisis line for children, adolescents and adult Illinois residents. The nature of the work associated with Crisis Call Center is to provide resources to callers who are experiencing a suicidal, self-harming, aggressive and/or psychotic episode and need therapeutic support.
Line Agents are responsible for taking incoming crisis calls, completing an initial clinical assessment and determining the next level of service. The Line Agent is responsible for dispatching referrals in a timely manner, making subsequent follow-up calls as needed, and ensuring quality and integrity of data entry.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:
Administration: Have the ability to multitask duties and systems which includes but are not limited to: answering crisis calls, completing initial clinical assessments, identifying outcomes and follow-up services, utilizing spreadsheets and navigating computer-based data entry programs.
Communication: Effective and consistent written and verbal communication both internally and externally is required. Provide clear, accurate, and concise narratives concerning client behaviors that are reported to stakeholders and funders. Effective listening and strong verbal communication skills are also required.
Computer Operations: Line Agents are required to have the ability to proficiently view and enter data, properly open and close spreadsheets, folders, drives and programs, minimize and maximize documents, open and close browsers, and develop a workflow to navigate between programs. Minimally type 40 wpm, understand keyboard functions, and have basic trouble shooting knowledge.
HIPAA: Adhere to HIPAA laws and regulations. Remote office space must meet HIPAA standards.
Quality Improvement: Participate in ongoing quality improvement efforts of the agency.
Diversity/Cultural Awareness: Ability to work effectively with diverse communities and constituencies.
Other Functions: The Agency may assign other functions to the job at its discretion.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
Bachelor's degree in human services or related field with 1-year prior experience in social services.
OTHER QUALIFICATION:
Full-time and Part-time positions available.
Weekday, weekend, morning, evening and overnight work hours available based on business need.
Aunt Martha’s is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
