Chief Operating Officer

 ESSENTIAL DUTIES AND RESPONSIBILITIES:  

Operational Excellence:

• Oversee all aspects of the company's operations, including but not limited to the operational functions for:
  • Connectivity Solutions
  • Managed Services
  • Contact Center Solutions
• Develop and implement key performance indicators (KPIs) to track operational efficiency and identify areas for improvement.
• Streamline processes, eliminate bottlenecks, and improve overall operational effectiveness.
• Ensure compliance with all relevant regulations and industry standards.

Strategic Planning & Execution:

• Collaborate with the CEO and executive team to develop and execute the company's strategic plan.
• Translate strategic goals into actionable operational plans.
• Identify and assess new market opportunities and develop strategies to capitalize on them.
• Conduct market research and competitive analysis to inform business decisions.

Financial Performance:

• Partner with CFO to monitor and analyze key financial metrics, including revenue, costs, and profitability.
• Identify and implement cost-saving measures.
• Oversee the preparation of budgets and financial forecasts for the departments you oversee.

Leadership & Team Management:

• Lead, mentor, and develop a high-performing team of operational leaders.
• Foster a positive and collaborative work environment.
• Recruit, hire, and onboard top talent.
• Delegate effectively and empower team members to make decisions.

Innovation & Technology:

• Partner with the executive team to identify and implement new technologies and processes to improve operational efficiency and enhance customer experience.
• Stay abreast of industry trends and best practices.
• Drive continuous improvement initiatives across all departments.

Education/Experience

• Bachelor’s degree in Business Administration, Management, or a related field
• Master of Business Administration (MBA) preferred
• 10 years of progressive experience in operations management, with a proven track record of success in leading and transforming high-performing teams.
• Preferred experience in telecommunications, IT services, or related industry

Skills/Competencies

• Strong analytical and problem-solving skills.
• Strong financial acumen and understanding of key financial metrics.
• Excellent communication, interpersonal, and presentation skills.
• Knowledge of industry-specific regulations and standards.
• Ability to collaborate across the organization and at all levels.
• Demonstrated ability to set vision and strategy and guide staff to develop into action plans and execute.
• Experience with Lean Six Sigma, project management methodologies, and continuous improvement principles
• Experience in a fast-paced, high-growth environment

Equipment/Software

• Must be able to proficiently operate Windows PC with MS Office and MS Outlook

Working Conditions and Physical Requirements

• Primarily indoor work in an office environment requiring long periods of sitting.
• Frequent utilization of manual dexterity and visualizing of a computer screen.
• Frequent travel by vehicle or air
• Frequent evening or weekend work
• No unusual physical requirements