What are the responsibilities and job description for the Engineer, Quality position at Automatic Spring Products Corp.?
Mission
CUSTOMER QUALITY ENGINEER
As The Automotive Parts Business Gets More And More Demanding And As ASPC Grows, We Cannot Forget That People Still Drive Business And Relationships. We Must Also Become a More Data Driven Company With a Structured, Logical Way Of Problem Solving And Implementing Solutions Towards OPERATIONAL EXCELLENCE. Given Those Two Fundamental Principles And ASPC’s Core Set Of Values Listed Below This Position Will
CUSTOMER QUALITY ENGINEER
As The Automotive Parts Business Gets More And More Demanding And As ASPC Grows, We Cannot Forget That People Still Drive Business And Relationships. We Must Also Become a More Data Driven Company With a Structured, Logical Way Of Problem Solving And Implementing Solutions Towards OPERATIONAL EXCELLENCE. Given Those Two Fundamental Principles And ASPC’s Core Set Of Values Listed Below This Position Will
- Successfully lead, direct, and coordinate the quality activities of our customers.
- Direct problem-solving activities resulting from Quality issues.
- Develop meaningful relationships with our customers’ manufacturing plants and Quality staff.
- Drive continuous improvement through corrective action implementation and lessons learned.
- OUTCOMES
- Customer Quality Engineering
- Achieve a meaningful understanding of customer-reported issues.
- Be the Champion for customer-reported rejection.
- Assist the manufacturing team in producing quality products each and every time.
- Drive accurate root cause analysis.
- Implement meaningful and lasting corrective actions.
- No corrective actions open beyond 30 days unless specifically reasoned with a specific cause.
- Foster relationship development between the manufacturing Quality team and our customers.
- Create an environment and the relationships necessary to rally the company around Quality-related issues.
- Be an expert in maintaining quality documents and learning lessons through problem-solving with a read-across approach.
- Organizational development
- Develop an intimate understanding of our business and how Quality-related decisions affect it.
- Help to drive continuous improvement through specific actions and culture.
- Participate in and contribute to team-level conversations and discussions appropriately and constructively.
- Drive data-driven problem-solving across the organization.
- Participate and help to drive organizational learning through lessons learned and creative solution generation.
- ROLE COMPETENCIES
- Honesty & High Integrity
- Planning & Organizational
- Follow Through to Success & Attention to details
- Analytical Skills / Problem Solving
- Proactive Self Starter – doesn’t wait for direction all the time
- Perseverance to stick with something until it is successful
- Efficient Work Methods – Results from efforts
- Commitment to ASPC & Success
- Chemistry with our team
- Time management skills
- Be proactive in communicating with the customer
- Ability to complete the task as assigned by the supervisor.
- TECHNICAL SKILLS
- Logical, Structured, Data-driven Problem Solving
- Ability to gain a deep understanding of ASPC processes.
- Have a working knowledge of Statistics (Minitab)
- Critical thinking skills
- Ability to understand Lean principles and implement Lean solutions.
- Drive process improvement and identify areas of opportunity to support manufacturing’s success without jeopardizing Quality goals.
- Proficiently uses Word, Excel, Power Point, email system and can learn ASPC’s ERP system (PLEX)
- Understands and can train on common Technical topics such as Blue Print Reading, Theory of Constraints, GD&T, Gage R&R, SPC, DOE, inspection procedures, measurement techniques, data analysis, etc...
- Working knowledge of Quality and Environmental systems (IATF 16949:2016)
- PERSONALITY/SOFT SKILLS
- Servant Leadership Style
- Ability to Develop Employees & to Coach for Success
- Strong Work Ethic
- Hands On
- Great Listening and reflecting skills
- Coachable & willing to learn to be flexible
- Good Verbal and written communication skills
- QUALIFICATIONS
- BS of Engineering, Metallurgy or Materials Science
- 3 years of Automotive Experience in Quality Engineering
- Experience with IATF 16949:2016
- Ability to adapt to AIAG core tools.
- Knowledge of SPC, DOE, and GD&T
- Excellent problem solver - understanding of 8-D methodology.
- Ability to effectively communicate, Lead and Motivate other to develop quality focused manufacturing culture.