Desktop Support Analyst

Job Purpose:

Maintains computer desktop environment by analyzing requirements; planning and implementing desktop rollout projects; installing hardware and software solutions.

Duties:

• Identifies architectural requirements by interviewing customers; analyzing applications, programming, and operations; evaluating existing and proposed systems; recommending solutions to infrastructure.
• Establishes and upgrades system by planning and implementing desktop rollout projects; installing hardware and software.
• Maintains installation records by documenting procedures used.
• Resolves problems by conferring with vendors; providing support for desktop environment; consulting with and training users.
• Improves system performance by investigating current environment; recommending solutions; integrating standard solutions.
• Maintains quality service by defining desktop standards; establishing and enforcing organization standards.
• Maintains technical knowledge by attending educational workshops; reviewing publications.
• Contributes to team effort by accomplishing related results as needed.
  
  

Skills/Qualifications:

Problem Solving, Informing Others, Quality Focus, Networking Knowledge, System Administration, People Skills, Software Maintenance, Software Performance Tuning, Documentation Skills, Software Requirements, Reporting Skills