What are the responsibilities and job description for the Desktop Support Engineer position at Axiom Technologies?
Job Purpose:
Maintains customers' operations by maintaining equipment performance; providing training.
Duties:
Problem Solving, Customer Service, Job Knowledge, Supervision, Scheduling, Managing Processes, Phone Skills, Equipment Maintenance, Written Communication, Training , Multi-tasking
Maintains customers' operations by maintaining equipment performance; providing training.
Duties:
- Prepares equipment technicians by conducting training; helping assess work results.
- Completes operations by scheduling and assigning technicians.
- Provides customer support by providing training; responding to requests; resolving problems both on-site and on the telephone.
- Sets-up equipment by delivering, unpacking, assembling, and completing diagnostics; obtaining acceptance by customer.
- Maintains equipment by providing training; responding to requests; resolving problems both on-site and on the telephone.
- Helps customer engineer by designing modifications; implementing changes.
- Maintains reference manual by recording modifications and changes.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
Problem Solving, Customer Service, Job Knowledge, Supervision, Scheduling, Managing Processes, Phone Skills, Equipment Maintenance, Written Communication, Training , Multi-tasking
IT Desktop Support Specialist
SUNSHINE ENTERPRISE USA LLC -
Tampa, FL
