Account Manager

Account Manager

We are looking for a NYC-based Account Manager to join our talented, dynamic, and rapidly growing global team. We have an in-office requirement of 2 days per week for local employees.

Company Description

OpenAsset is the only Digital Asset Management solution built for the Architecture, Construction and Engineering industries. We have over 900 clients and 20 years of experience delivering value. Our vision is to inspire people through visualization of the built world.

We are a diverse group of hard-working and entrepreneurial people dedicated to solving complex challenges, working hard on meaningful projects, and celebrating our successes. We are looking for extraordinary people to join our industry-leading and incredibly talented team! Our inspirational and fun working environment, innovation-driven, fast-growing company, and ambitious projects are just a few reasons why you will love working here.

As a company we are passionate about ensuring that diversity and inclusion are championed, and that everybody has a seat at the table. We promote a culture where everyone feels valued, and we have adopted policies to ensure we hire from a diverse pool of candidates.

OpenAsset employs 85 people and is growing rapidly. OpenAsset has partnered with Marlin Equity Partners, an $8bn private equity fund, to help the business scale its sales, technical and management capacity to meet accelerating demand for its B2B SaaS product.

Account Management Team

OpenAsset’s Account Managers play a key role in retaining our customers and driving our business growth. At the crossroads of empowering clients to reach their desired outcomes from OpenAsset and working with them to maximize their OpenAsset subscription, our Account Managers know what success looks like for our customers and work across their book of owned accounts to drive successful subscription renewals and mitigate risk.

Account Manager Responsibilities

• You'll own a large segment of accounts, staying highly organized to prioritize expansion and risk mitigation within your book of business
• Work with the clients to drive value realization and expand use of OpenAsset within their organizations
• Monitor usage and engagement across accounts to identify areas of risk then work swiftly to mitigate it and drive successful renewals
• Engage with key account contacts to ensure a smooth and efficient experience around client renewals and expansions
• Develop product and use case expertise that empowers confidence in demoing, value selling, and objection handling in client-facing interactions
• Manage subscription renewals, including license changes, and seek out expansion and upsell opportunities.
• Maintain an organized client pipeline and book of business, including creating, nurturing and closing opportunities.
• Escalate client risk and large expansion opportunities to internally aligned teams as necessary to ensure a seamless client experience and mutually beneficial outcomes
• Maintain professional and friendly communications with our clients, including phone calls, emails & online meetings.
• Daily use of Salesforce, Catalyst, Gong and other integrated tools.

Account Manager Skills and Experience

• Have 2 years experience in a client-facing role managing a high volume of accounts (Customer Success, Account Management and/or Sales)
• You’re a strong relationship builder who understands give and take and always seeks the win/win in partnerships.
• You have excellent organizational skills, are detail-oriented, and know how to meet deadlines consistently.
• You have experience with a CRM (Salesforce a plus).
• You’re self-aware, with a growth mindset, you are someone who both seeks and implements feedback and coaching.
• You have a desire to be a part of a team that grows and learns together.
• You're tech savvy - learning new technology is fun and easy.
• You lead with curiosity, a deep desire to understand, and the ability to see an issue from two sides
• You have excellent written and verbal communication skills that allow you to clearly and concisely get your point across on complex issues.
• You enjoy a challenge, love solving problems, and have an eagerness to learn.
• You’re able to prioritize your time effectively and context-switch in a fast-paced environment.

Benefits 

• Competitive salary
• Medical / Dental / Vision coverage (100% employee, 50% family)
• 20 days paid time off per year federal holidays (UK style!)
• 5 paid sick days
• Work from home flexibility
• Commuter benefits
• 401k
• Paid parental leave
• "Getting Started" Stipend
• Career growth and development opportunities

This position is not eligible for visa sponsorship.

Axomic is an Equal Opportunity Employer. We base our employment decisions entirely on business needs, job requirements, and qualifications—we do not discriminate based on race, gender, religion, health, parental status, personal beliefs, veteran status, age, or any other status. We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Applications from women and members of underrepresented minority groups are welcomed.

Salary : $70,000 - $100,000