General Manager

Company Overview:

Performance Hospitality is a lifestyle hotel management company committed to providing outstanding service to our guests! We manage a variety of branded, independent hotels in major US markets. We take pride in our ability to deliver exceptional guest and associate experiences by focusing on inspiring individuals through a thoughtful delivery of self-expression hospitality. We believe that providing innovative, cutting-edge practices, along with transparent communications, is a fundamental part of our commitment.

Purpose:

The Resort Manager is responsible for effectively leading and managing all aspects of the hotel and for delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving sales and profitability, guest and associate satisfaction and ensuring that brand standards are met.

Essential Functions:

• Function as the primary strategic leader of the hotel with responsibility for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance and sales and revenue management.
• Analyze business results and work with the leadership team to develop effective strategies to address needs.
• Make key decisions and oversee execution, removing obstacles to success and ensuring appropriate resources are available to achieve business results.
• Ensure brand standards are met with the objective of meeting or exceeding guest expectations; communicating follow-up actions to the team as necessary.
• Drive the sales culture in the hotel through active involvement in the sales process, including encouraging the leadership team to develop effective revenue management strategies and setting aggressive goals that will drive the property's financial performance.
• Prepare an annual budget and business plan in collaboration with appropriate department heads to ensure the smooth operations of the hotel, set financial goals and plan expenses.
• Monitor actual sales and revenues to determine variance and assess goal accomplishments.
• Create and lead an environment in which all associates have the ability to reach their full potential.

Qualifications:

HS Diploma or equivalent. Bachelors degree in Hotel & Restaurant Management, Hospitality, Business Administration or related major is highly preferred. At least five (5) years General Manager in a full service or similar-sized hotel or Director of Operations in a large full-service property.

Qualifications:

At least five (5) years General Manager in a full service Resort or similar-sized hotel in a large full-service property.

HS Diploma or equivalent. Bachelors degree in Hotel & Restaurant Management, Hospitality, Business Administration or related major is highly preferred. At least five (5) years General Manager in a full service or similar-sized hotel or Director of Operations in a large full-service property.

Working Conditions / Physical Demands / Knowledge / Skills / Abilities (KSA’s):

Command of the English language both written and verbal. Well organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment. Self-starting personality with an even disposition. Always maintain a professional appearance and manner. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Ability to work beyond standard hours when necessary, including evenings, weekends, and holidays, to accommodate the guests’ needs. Ability to comprehend and follow instructions from supervisor. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. EDUCATION and EXPERIENCE High School Diploma or equivalent with at least one (1) year hospitality experience.

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Exceptional benefits including elective Medical, Dental, Vision, and Short-Term Disability coverage.

Explore our hotels! Associates receive hotel and restaurant discounts & perks at any of our properties (excluding your home property).

We Invest in Your Future Success! Become a department trainer Join our Job Coach Program.

Continued Leadership Education Program! We offer an ongoing Performance Hospitality Leadership Series (PHLS, Weekly Webinars, e-learning courses).

Enjoy the Holidays! We offer Seven (6) paid holidays throughout the year.

Company paid Basic Life Insurance, AD&D, Long-term Disability, Employee Assistance Program (EAP) and Travel Assistance Program.

Paid Time Off (PTO)

Celebrate You! Choose one (1) paid day of personal celebration each year to use however you choose

“Performance Hospitality is proud to be an Equal Opportunity Employer.

Drug-free Workplace