Client Specialist

As a Client Specialist you will:

Be responsible for the client service & marketing functions of one or more Financial Advisors following a wealth management or portfolio management business approach, including any operational functions necessary to meet client service requirements.  You will also participate in the Financial Advisors(s) business development efforts in alignment with the Financial Advisor(s) long-term business plan.
 
Client Service

• Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan.
• Partner with Baird’s Corporate Resource Groups and be knowledgeable of the services they are able to provide FAs, CAs and clients providing the best outcome for clients and the firm.
• Answers all incoming Financial Advisors' phone calls and handles as appropriate.  Initiates action and advises Financial Advisor of action taken.  May contact potential clients with Financial Advisor’s direction to introduce products.
• May schedule client appointments and/or conference room for appointments.
• Stay current and understand firm policy and procedures in an ever changing regulatory environment, being able to articulate the reason for certain requirements to clients as needed.
• Communicate progress updates to clients, as needed, on more complex projects.

 
Marketing

• May manage the Social Media strategy for Financial Advisor(s)/team, including LinkedIn, FA Website, Twitter, etc.
• Maintain FA website, including periodic review calls with the provider. Prepare and present content ideas to FA.
• Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models.
• May organize and coordinate seminars and client events at the direction of Financial Advisor(s).  Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact.
• Seek ways to enhance FA(s) business effectiveness and marketability.
• Develop prospecting material/ book of services offered

 
Operations

• Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed
• Ensures compliance with Baird’s policies regarding correspondence, books and records requirements including trade policies, seminars, and marketing.
• May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors’ instructions or upon client’s verbal direction.
• May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary.
• Maintain primarily electronic files and ability to retrieve the information quickly as needed.

What you will love:

• Flexible work-life balance is promoted
• Fast paced environment that will enable you to grow as a professional
• Team of associates passionate about achieving great results for clients and give back to the communities where we live and work
• Unique culture that values diverse backgrounds and perspectives while emphasizing teamwork and a strong sense of partnership

What we look for:

• Bachelor’s degree preferred
• 3  years of prior industry and/or administrative work experience or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
• SIE, Series 7/66 or 7/63/65 licensed, or the ability to obtain licenses within 12 months of hire.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird’s Private Wealth Management technology platforms (Thomson ONE, Albridge, Envestnet, CRM, Money Guide Pro, LiquidOffice etc.).
• Excellent verbal and written communication skills (including e-mail); ability to adeptly exchange ideas and information. 
• Good interpersonal skills -- ability to effectively and proactively work with both external and internal clients and relate with others in order to accomplish work responsibilities and objectives.
• Strong organizational skills -- consistent ability to prioritize work flow of self and Financial Advisors in order to achieve specific goals in a timely manner.
• Understands compliance regulations including the client complaint process and correspondence policies.  Maintains client confidentiality in all situations.
• Detail oriented with an emphasis on accuracy. Critical thinking and proactive problem solving skills.
• Good analytical skills with ability to perform semi-advanced math.
• Staying current and understanding firm policy and procedures in an ever changing regulatory environment, being able to articulate the reason for certain requirements to clients as needed.

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