People Operations Partner

Overview:

The People Operations Partner serves as a frontline HR advisor and employee-support resource for Baldor’s Boston, MA and Portland, ME locations. This role combines HR operations excellence with hands-on support for employees and managers, ensuring consistent application of policies, strong employee relations, efficient HR processes, and a positive workplace experience.

The ideal candidate is a trusted partner who thrives in fast-paced, operational environments and can balance day-to-day HR transactions with coaching, problem-solving, and employee engagement.

Key Responsibilities:

Employee Relations & Workplace Support

• Serve as an accessible HR point-of-contact for employees and leaders across assigned business units.
• Conduct intake, documentation, and follow-up for employee relations matters, escalating complex issues as needed.
• Support investigations by gathering statements, reviewing facts, and ensuring timely resolution and thorough documentation.
• Provide coaching to supervisors on communication, performance expectations, and application of company policies.
• Promote positive employee engagement through visibility on the floor, relationship-building, and proactive issue spotting.

People Operations & HR Administration

• Oversee HR operational activities such as HRIS updates, employee changes, and timekeeping accuracy.
• Ensure compliance with federal, state, and local labor laws, safety requirements, and company policies.
• Coordinate new-hire processing, onboarding plans for relevant roles and day-1 employee experience.
• Partner with Payroll to ensure accuracy of pay-related changes and troubleshoot discrepancies.

Support for Managers & Supervisors

• Coach leaders on performance feedback, corrective action, documentation, and progressive discipline.
• Support attendance management processes, including tracking, counseling, and follow-up.
• Assist with workforce planning activities such as staffing needs, scheduling trends, and shift coverage challenges.
• Provide guidance during change initiatives to ensure consistent communication and employee understanding.

Talent & Culture

• Assist in recruiting coordination: interview follow ups, onboarding coordination, ensuring timely candidate movement, and supporting hiring managers and recruiters.
• Conduct stay interview, focus groups and lead employee survey results and action plan activities.
• Support employee recognition, retention initiatives, and People Operations programs that foster engagement and belonging.

Data & Reporting

• Maintain accurate employee records and ensure data integrity in HR systems.
• Generate HR metrics such as turnover, attendance trends, headcount, and employee relations reporting.
• Identify patterns and insights from data to recommend operational improvements.

Cross-Functional Collaboration

• Partner with Safety, Operations, Payroll, L&D, Benefits, and HR teams to ensure alignment and consistency.
• Participate in business unit meetings and initiatives to support business initiatives and continuous improvement activities.
• Support companywide HR programs and policy implementation.

Qualifications:

• 3-6 years of HR Generalist, HR Specialist, People Ops, or related experience.
• Strong understanding of employment laws, HR processes and employee relations best practices.
• Experience in distribution, food manufacturing, logistics or similar fast-paced environment preferred.
• Strong interpersonal and relationship-building skills with ability to work across all levels of the organization.
• Strong ER expertise, coaching skills, communication, operational understanding, analytical thinking, influence without authority.
• Proficiency with HRIS systems, MS Office (high proficiency in Word, Excel and Power Point).
• Bilingual (English/Spanish) strongly preferred for workforce support.

• Working ConditionsOn-site visibility required in warehouse, production and transportation environments, including being comfortable in refrigerated warehouse setting.
• Requires walking the floor, engaging with employees across multiple shifts and occasional early morning, late-evening or weekend support.
• This role is based out of Chelsea, MA but occasional travel to Portland, ME and New York offices will be required.

Benefits

Baldor is committed to supporting the well-being, stability, and long-term success of our employees. We offer a comprehensive and competitive benefits package, including:

• Paid Time Off: Vacation, sick time, paid company holidays & floating holidays
• Company-Paid Medical, Dental & Vision Coverage
• 401(k) Plan with Company Match
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability Coverage
• Employee discounts on Baldor products
• Commuter Benefits
• Career growth and development opportunities

Join Our Team

If you’re motivated, driven, and looking to make an impact at a growing organization, we’d love to hear from you. Apply today and help shape the future of specialty food distribution with Baldor.