What are the responsibilities and job description for the Patient Care Associate position at Baltimore Eye Physicians?
Who We Are
Vision Innovation Partners provides expert management and support to the leading providers of comprehensive eye care services in the Mid-Atlantic Region. At Vision Innovation Partners, our passion is to support our practices to provide excellent vision care to patients, treating the whole person with genuine empathy and kindness. We support skilled eye care practitioners in implementing the latest operational and surgical advancements and techniques. Our priority is to enable providers to do what they do best: improve each patient’s life through supportive vision care.
Overview
Baltimore Eye Physicians (BEP) is one of the region’s premiere eye care facilities, offering comprehensive eye exams, cataract surgery, ophthalmologic plastic surgery, treatment of retinal conditions including macular degeneration, diabetic retinopathy and retinal detachment surgery, and dry eye treatment. Our talented and innovative team of eye care specialists offers patients unsurpassed professional and compassionate care. By joining our team of innovative and accomplished providers, surgeons, and support staff, you will have the opportunity to make a positive difference and transform patients’ lives.
We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team! The Patient Care Associate is responsible for greeting the patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.
Responsibilities
Responsibilities:
- Greeting patients professionally, both in person and on the phone
- Quickly answering or properly referring questions and issues
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Notifying providers of patient arrivals
- Comforting patients by anticipating anxieties and effectively answering questions
- Ensuring availability of treatment information by retrieving and updating patient records
- Verifying financial records and collecting patient charges while filing and expediting third-party claims
- Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
- Provide excellent customer service
Requirements and Qualifications:
- High School diploma or GED equivalent is required
- Detail-oriented and ability to multitask
- Exceptional customer service skills.
- Ability to perform in a fast-paced environment.
- Exceptional communication skills, both oral and written.
- Knowledge of MS Office.
- Knowledge of electronic medical records software is a plus.
- Experience in healthcare is preferred but not required. We are willing to train the right candidate.
- Bi-lingual English/Spanish a plus
What We Offer
- Competitive compensation package
- Excellent comprehensive benefits
- 401(K)
- Significant eye care discounts
- Continuing education allowances
- Career growth and development
- PTO and holidays off
