Loan Service Specialist

Description

CNB St. Louis Bank is looking for an experienced Loan Service Specialist to join our dynamic team. CNB St. Louis Bank, formerly Citizens National Bank of Greater St. Louis, is an independently owned community bank that dates itself back to 1915, making it one of the oldest banks in the State of Missouri. We’re proud to be a locally owned bank that embraces the principles and values of the communities we serve.
Our team is focused on providing our lending team and customers with personalized service and positive experiences. The Loan Service Specialist will work in conjunction with the Loan Service Team, to support the overall Lending Team, as directed by the Loan Administration Manager.
Responsibilities
This position is responsible for providing services and support to add to the continued growth of the Bank. The responsibilities include, but are not limited to:
• Processing and verifying all real estate taxes that are paid on all Accounts that are escrow borrowers.
• Maintaining unpaid tax exception reports.
• Paying Insurance and Real Estate Tax Bills for all Escrow customers.
• Processing lending-related payments.
• Preparing payoff statements.
• Monitoring and Follow-up on all insurance coverage on loan collateral (i.e. Property, vehicles, Business Assets, etc.)
• Entering and updating client information.
• Overseeing sub-servicers (i.e. Insurance Brokers/Companies, Tax Counties, etc.)
• Cross training in all functions of loan servicing.
• Complete maintenance requests.
• Assisting Loan Manager in all functions and special projects as assigned.
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Provide communication and other support to areas outside of the Loan Service Department to promote key initiatives including growth, efficiency, lending team experience and customer experience.
• Performing other duties, as assigned.
 

Qualifications

Desired Competencies:

Successful candidates are organized, independent, and detail-oriented with excellent communication and interpersonal skills. Desired competencies include:
•Excellent written and verbal communication skills
•Must be able to meet deadlines and department performance standards.
•Strong organizational skills.
•Proficiency with Microsoft Office Suite (Excel, Word, and Outlook)
•Strong analytical problem-solving and decision-making skills.
•Ability to work independently and as part of a cross-functional team.
•Good understanding of financial institution products and services.
•Desire to be a part of a strong team that allows for open communication and ongoing learning and growth.

Education Requirements
•High School education required. Equivalent, related, work experience will be considered. Additional AIB and/or business courses and seminars geared toward additional banking advancement recommended.
•A minimum of 3 years of related experience is required; experience in banking or professional financial services is preferred.
•A broad knowledge of banking and department operations, policies and procedures preferred.

CNB St. Louis Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law. CNB St. Louis Bank complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources department at (314) 645-0666