Patient Care Coordinator

Duties:

• Patient Communication: Serve as the main point of contact for patients, ensuring they receive timely and accurate information regarding their appointments, treatment plans, and any other needs.
• Appointment Management: Oversee the scheduling and rescheduling of patient appointments, ensuring that all scheduling is completed efficiently and in a timely manner.
• Follow-Up: Conduct follow-up calls with patients to confirm appointments, check on their status, and address any questions or concerns they may have.
• Documentation: Maintain accurate and up-to-date records of patient interactions, appointments, and treatment progress within the patient management system.
• Coordination: Work closely with the clinical team to ensure that patient treatment plans are executed effectively and that any patient-specific requirements are met.
• Issue Resolution: Address and resolve any patient issues or concerns promptly, ensuring a high level of patient satisfaction.
• Compliance: Ensure that all patient interactions comply with relevant regulations and company policies.
• Metrics Reporting: Report weekly metrics on patient interactions, appointment status, and any issues encountered to the Practice Manager.
• Utilization of other skill sets (e.g. speak a foreign language, mastery of Microsoft office) maybe required.
• And any other responsibilities assigned by your manager.

Job Requirements:

• Experience: At least 2 years of experience in a medical or customer service role is preferred.
• Skills: Proficient in Microsoft Office 365 and familiar with patient management systems.
• Communication: Excellent verbal and written communication skills with the ability to effectively interact with patients.
• Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Attention to Detail: High attention to detail and accuracy in maintaining patient records and handling appointments.
• Bilingual: Preferred but not required.

Why Work for Us?

We offer competitive pay, paid holidays, comprehensive benefit package, paid time off, 401K with company match, and a catered lunch once a week.