What are the responsibilities and job description for the Patient Relations Manager position at Barbour Orthopaedics & Sports Medicine?
At Barbour Orthopaedics, we’re dedicated to providing exceptional orthopedic care through advanced medical techniques, cutting-edge technology, and a patient-centered approach. As a trusted name in orthopaedic medicine, we pride ourselves on our collaborative environment, commitment to excellence, and a shared mission to help patients live healthier, more active lives.
We are currently seeking a Patient Relations Manager- New Markets to join our growing team. The Patient Relations New Markets Pod Manager oversees an assigned team of Patient Care Managers (PCMs) and Patient Care Coordinators (PCCs) within their designated pod. This role ensures all patient care management, legal case coordination, and referral communication processes run smoothly and efficiently.
Key Responsibilities:
- Directly manage Patient Care Manager's and Patient Care Coordinator's within assigned pod.
- Oversee team accountability, performance reviews, and disciplinary action as needed.
- Approve and monitor PTO requests.
- Ensure accurate case management, timely referral communication, and proper legal documentation.
- Escalate operational or performance issues to senior management.
- Partner with leadership to improve workflows and ensure consistency across new market operations.
Minimum Qualifications:
- High school diploma or equivalent required.
- Minimum of three (3) years of experience in patient care management, case management, or healthcare.
- Prior leadership/supervisory experience required.
- Strong organizational, communication, and team-building skills.
- Ability to adapt quickly in fast-growing markets.
Preferred Qualifications:
- Associate's degree preferred.
- Knowledge of orthopedics, spine, or personal injury preferred.