What are the responsibilities and job description for the Director of Front Office position at BARDO Hotels?
Hotel Bardo Overview
LEFT LANE is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as…how we want our team to feel every day.
LEFT LANE’s flagship property is Hotel Bardo Savannah, named one of the best hotels in the world in 2024 by Travel Leisure and Conde Nast Traveler. Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and telehealth benefits, discounts on resort offerings like rooms, dining, shop and spa, complimentary onsite fitness classes, complimentary meals in our team member café and more.
Position Overview
We are seeking a Director of Front Office for our luxury urban resort Hotel Bardo Savannah. The Director of Front Office will oversee the daily operations of the resort along with the arrival and departure experience for every guest. This individual will anticipate and fulfill guest requests to ensure that each has an unforgettable experience at Hotel Bardo Savannah. The Front Office Manager is a property leader and “culture setter” who embodies the Bardo brand and sets the standard for impeccable and anticipatory service. The ideal candidate is enthusiastic about creating an extraordinary level of comfort and service for our guests.
Responsibilities
- Oversee operations of the front desk and Guest Services team members
- Ensure the quality and consistency of the guest experience
- Lead and foster a positive and engaging work culture
- Communicate and collaborate with other team members
- Monitor and maximize revenue and occupancy
- Effectively problem solve guests’ requests, complaints, or concerns
- Understanding safety and emergency procedures
Qualifications
- Passionate about hospitality and providing elevated service, with advanced knowledge of hotel operations
- A strong leader with a proven track record in guest and team member engagement and financial performance
- Excels at written and verbal communication
- Excellent presentation and grooming standards
- Able to operate and problem solve in a luxury hotel environment
- Flexibility and a willingness to work extended hours
- Reporting on daily operations in a timely manner