What are the responsibilities and job description for the Director of Rooms position at BARDO Hotels?
LEFT LANE Hospitality
DIRECTOR OF ROOMS
Hotel Bardo Savannah
Company Overview
LEFT LANE Hospitality is a vertically integrated company specializing in acquiring and transforming hotels that share a common thread of textured history and progressive cultural landscapes. We are committed to fostering a warm, welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create moments of exceptional rarity through dynamic guest experiences and warm anticipatory service. We believe in making powerful first and lasting impressions and want both our guests and team members to feel known, looked after, and at home. How we want our guests to feel when staying with Us is the same as…how we want our team to feel every day.
Job Overview
Hotel Bardo Savannah is seeking a passionate, service-driven Director of Rooms to lead, and inspire our Rooms Division teams to deliver exceptional guest experiences. Our ideal candidate will have outstanding people skills and thrive in a fast-paced entrepreneurial environment that requires high levels of guest and team communication and interaction.
Responsibilities
DIRECTOR OF ROOMS
Hotel Bardo Savannah
Company Overview
LEFT LANE Hospitality is a vertically integrated company specializing in acquiring and transforming hotels that share a common thread of textured history and progressive cultural landscapes. We are committed to fostering a warm, welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create moments of exceptional rarity through dynamic guest experiences and warm anticipatory service. We believe in making powerful first and lasting impressions and want both our guests and team members to feel known, looked after, and at home. How we want our guests to feel when staying with Us is the same as…how we want our team to feel every day.
Job Overview
Hotel Bardo Savannah is seeking a passionate, service-driven Director of Rooms to lead, and inspire our Rooms Division teams to deliver exceptional guest experiences. Our ideal candidate will have outstanding people skills and thrive in a fast-paced entrepreneurial environment that requires high levels of guest and team communication and interaction.
Responsibilities
- Oversee the Front Office, Concierge, Housekeeping, and Spa teams
- Monitor standards, and performance of the team with an emphasis on training and teamwork, and accountability; continually coach and provide constructive and timely feedback
- Work closely with the Brand team to remain well-informed of resort offerings and programming, helping direct team members in communicating offerings to guests
- Anticipate and respond to guest needs in a timely and gracious manner
- Provide exceptional guest services that go above and beyond guests' expectations
- Establish challenging, yet realistic goals to direct operations and overall performance
- Develop and manage the budget to meet or exceed budgeted goals
- Foster and maintain positive working relationships and constant communication across all departments
- Passionate about hospitality and providing elevated service with a minimum of 5 years of experience in a Front Office or Housekeeping leadership role, preferably in a luxury hotel environment
- A strong leader with a proven track record in guest and team member engagement and financial performance
- Proficient in OPERA property management system
- Excellent organizational and time management skills with a proven ability to meet deadlines
- Ability to multi-task in a fast-paced environment
- Excellent interpersonal and communications skills, both written and verbal
- Creative problem-solver
- Excellent presentation and grooming standards