Group Sales Manager

Summary:

The Group Sales Manager is responsible for generating group business for Basin Harbor. Works closely with Director of Sales and Event Coordinator and Setup Manager. Some weekend hours required depending on event bookings, tours, and client meetings.

Diversity helps us build a team that represents a variety of backgrounds, skills, and perspectives. We are an Equal Opportunity Employer

Responsibilities and Duties:

The Group Sales Manager will perform the following duties:

• Foster relationships with former Basin Harbor clients as well as generate new contacts
• Network, research, and solicit for overnight groups and meetings
• Develop and maintain accounts to build group business, heavy focus on mid-week during the shoulder seasons May-June & Sept-Oct
• Generate proposals and presentation materials to secure groups
• Responsible for negotiating and contracting new business
• Follow up on leads in a timely manner in an effort to create new and repeat business
• Work with Event Coordinator and Set Up Manager by confirming details such as menu selection, room set up, and program timelines that were discussed in the contracting process.
• Assist in creation of floor plans with accurate lay out of event including all details and BEO requirements and needs as needed
• Collaborate with the Culinary Team and Beverage department to ensure understanding of menu items and products, special requests, dietary restrictions, food and beverage service
• Work closely with Food & Beverage Department to set expectations for display and client facing culinary elements
• Work closely with the Director of Sales and Revenue to discuss challenges and opportunities throughout the selling processes

Activity Goals:

• 200 Prospecting Calls per month (new accounts or accounts dormant for more than 2 years)
• 40 Soliciting Calls per month (existing and active accounts)
• Attendance of at least 1 Market Segment Trade Show
• Active participation in both HSMAI and NESAE.

Essential Qualifications and Competencies:

• 4 years of experience in hospitality and/or hospitality sales, preferably in a luxury resort or similar environment
• 2 years of management experience, preferably in a luxury resort or similar environment
• Bachelor’s Degree
• Ability to prioritize, adapt and work independently as well as part of a team
• Extremely strong customer service skill set with experience responding to high level demand customer base
• Ability to travel to off-site events to promote Basin Harbor
• Strong technical and organizational skills
• Working knowledge of Delphi, Salesforce, Host and other catering/hotel booking software is ideal
• Demonstrated proficiency and accuracy in using MS Office products such as Word, Excel, and Outlook
• Professional representation of self and property are essential, with a strong commitment to outstanding customer service
• Ability to consistently display courtesy, etiquette, and enthusiasm on the phone and in person
• Ability to maintain comprehensive records and work under pressure to meet deadlines
• Coordinate multiple tasks simultaneously
• Available to work a flexible schedule that will include days, nights, weekends and holidays as dictated by the events calendar and seasonal changes
• Punctual and highly reliable
• Have the stamina to work up to 10 hours: sitting, standing and walking
• Ability to bend, stoop, lift up to 25lbs, reach overhead and perform repetitive motion
• May involve walking between function spaces and climbing stairs between floors
• U.S. citizenship or a valid U.S. work permit is required
• Must be willing and able to pass a background check