What are the responsibilities and job description for the Customer Success Manager position at Basware?
Join Basware as a Customer Success Manager , where you'll drive the seamless adoption & success of Basware products with some of our most strategic customers. As a trusted advisor, your role encompasses driving adoption, ensuring retention, managing renewals, and enhancing overall customer health. We seek a candidate with 1-3 years of relevant experience in Enterprise SaaS, finance, procurement or consulting.
Responsibilities:
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Success Strategies - Develop and implement success strategies, creating achievable plans and benchmarking.
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Advisory Role - Act as a trusted advisor, offering valuable guidance on best practices and industry trends.
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Adoption and Improvement - Drive high adoption, measuring and identifying improvement opportunities.
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Customer Health - Monitor and enhance customer health, proposing changes and using data insights for actionable strategies.
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Operational Excellence - Manage operational activities for success and improvement plans.
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Service Delivery - Deliver services, including workshops and coaching, to identify improvement opportunities.
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Renewals and Growth - Proactively drive renewals, exploring upsell and cross-sell opportunities.
Experience:
- 1-3 years partnering with enterprise customers supporting activities such as: conducting workshops, driving ROI/success, managing renewals, etc.
- Proven ability in enhancing customer happiness, adoption, and retention.
- Solution-oriented with continuous improvement focus.
- Strong analytical skills, understanding, and conveying data insights.
- Experience in SaaS and business environment customer management.
- Experience in finance and/or procurement a plus
- Familiarity with driving and optimizing adoption for business outcomes.
- Ability to collaborate in a global matrix organization.
Education:
- Bachelor's degree in business, engineering, technology or equivalent.
BASWARE OFFERS:
- Financial stability of a global company with $170 million in revenue and a track record of profitability for 30 years, owned by AKKR since 2022.
- Leading edge software products in the enterprise accounts payable and invoice automation market
- Strong brand, global reach, and an installed base of 3,000 customers and over a million enterprise users in 100 countries
- A unique company culture where Baswareans collaborate; the true ‘We’ glues everything together and creates a feeling of inclusion and generates genuine passion to succeed and celebrate achievements together. We are all Baswareans no matter what our background. We Drive Customer Value, We Take Ownership and We Are Bold.
COMPENSATION AND BENEFITS:
- Compensation package composed of a competitive base salary and variable incentive compensation
- Benefits that include a premier package of medical, dental, life insurance, disability, and HSA plan
- Matching 401(k)
- Generous Paid Time Off and Paid Sick Leave
BIG COMPANY CLIENTELE AND AWARD-WINNING CULTURE:
Basware has been named a ‘Great Place to Work’ company and is recognized as one of the ‘Top 100 Supply & Demand Chain Innovators’ by Supply & Demand Chain Executive for multiple consecutive years.
We received the distinction of being named one of “The Best and Brightest Companies to Work For” in the nation for multiple consecutive years, as well as a ‘Best Place to Work’ in Charlotte! Our culture is outstanding, and we hope you’ll consider joining our team!
As an added benefit, you’ll have an opportunity to build your experience by working with an exceptional client base that includes some of America’s leading Fortune 500 accounts!
For more information about life at Basware, please visit our website at: http://www.basware.com
TO APPLY: Please upload your resume, along with your salary requirements.
Salary : $58,000 - $73,400
