Commercial Plumbing Service Manager

At Bates Mechanical, we don't just want to hire anyone—we want someone who shares our values. We are seeking someone with a passion for providing top-tier Commercial Plumbing Services and someone who will go above and beyond to meet the needs of our clients. If you are driven by delivering high-quality, cost-effective solutions and have the leadership skills to ensure that our service department stays on track and meet our standards, we want you on our team.

Apply today to be part of our legacy of excellence since 2001!

A Commercial Plumbing Service Manager is responsible for overseeing the day-to-day operations of a plumbing service department or company. They will have the opportunity to build out this team and make it their own! Their duties include managing staff, ensuring excellent customer service, handling budgets, and guaranteeing that plumbing services are performed efficiently and meet industry standards. Below is a summary of the key responsibilities and qualifications for this role:

Key Responsibilities

• Hire, train, and assess plumbing technicians and other staff members.
• Address customer complaints and resolve issues promptly and professionally.
• Oversee the scheduling and coordination of plumbing services, ensuring deadlines are met.
• Provide accurate quotes and estimates and keep customers informed throughout the service process.
• Track and manage inventory of plumbing materials, tools, and equipment.
• Manage departmental budgets and make cost-effective decisions to enhance profitability.
• Prepare financial reports and monitor revenue, expenses, and overall performance.
• Ensure the team meets performance targets and revenue goals.
• Ensure plumbing services adhere to local building codes, safety standards, and company guidelines.
• Conduct regular quality inspections of completed jobs.
• Ensure tools and equipment are well-maintained and functioning properly.
• Foster and maintain strong relationships with existing clients to encourage repeat business.
• Identify and pursue new business opportunities
• Ensure that effective emergency procedures are in place and communicated to staff.

Qualifications

Education

• High School Diploma or GED: The minimum educational requirement.
• Associate’s Degree or Vocational Training (Optional): Some candidates may have formal training in plumbing, business management, or construction management.
• Professional Certifications and Licensing:
• Licensed Plumber: Hands-on plumbing experience is essential, and a valid plumbing license is required.
• Master Plumber Certification (Preferred)

Experience

• 5-7 years of experience as a plumber or plumbing technician, with strong hands-on knowledge of the trade.
• 2 years of experience in managing teams or departments, particularly in a service-oriented field.
• Ability to efficiently allocate resources, prioritize tasks, and meet deadlines.
• Strong budgeting skills to maintain profitability while managing costs.
• Excellent communication skills to foster positive client relationships and resolve any issues.
• Familiarity with plumbing management software, scheduling tools, and office software (e.g., Microsoft Office) is often required.

Our employees enjoy the following benefits

• Free employee health insurance plan!
• Benefits start the first day of the month following of start date
• Dental, Vision, and Life insurance options
• Additional supplemental plans for consideration
• 401K with company match
• Paid time off (PTO)
• Paid holidays (6)
• Company truck, fuel card, cell phone, tablet
• Opportunities to advance your career and pay
• Great company culture and a team who cares about YOUR success
• Year-round work – no layoffs!
• All work is in and around the Atlanta area, no long-distance travel
• In-house training and development courses to advance knowledge and career

Schedule

• Day shift, Monday to Friday
• Overtime Capability

Bates Mechanical is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring that all employees and job applicants are treated fairly, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected characteristic. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment. This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.