What are the responsibilities and job description for the Hospitality Associate position at BayCare?
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
Summary:
Act as a liaison between the patient, family and nursing staff to translate a verbal food selection order into electronic tickets sent to the kitchen. Utilize professional phone etiquette and appropriate scripting to conduct incoming calls from internal and external customers. These incoming calls consist of patient meal selections, nursing inquires, inter-departmental inquires, meal scheduling, and additional questions regarding food and nutrition department services. Follow up calls are conducted based on specific patient needs such as diet progression, interface issues between EMR and nutrition department services. In addition, the hospitality associate must have baseline computer skills and advanced knowledge of variety of diets and food selections. Utilize and process EMR diet orders and subsequently enter information in the nutrition management system.
Minimum Qualifications:
Required - 1 year - Related Field; Or - 1 year - Call Center; Or - 1 year - Customer Service.
Education:
Essential:
- HS Graduate or Equivalent GED
- Associates Degree
Education equivalent experience:
Essential:
- Required - High School or Equivalent; Preferred - Associates
- Required - High School or Equivalent; Preferred - Associates
Credentials:
Nonessential:
- Food Handler
Credential equivalent experience:
Nonessential:
- Preferred - Food Handler
Facility:
BayCare Health System, Food And Nutrition Services-SJH
Location: St Josephs Main and Childrens
Status: Full Time, Exempt: No
Shift Hours: 8 hrs
Shift: Shift 4
Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies
Weekend Work: Every Other
On Call: No
How often will this team member be working remotely? Never
Equal Opportunity Employer Veterans/Disabled
