What are the responsibilities and job description for the Sr. Support Engineer position at BayInfotech?
Client is currently seeking multiple DevOps Support Engineers to join our team in Santa Clara, CA. As a member of the customer success team and reporting to the director of customer success, you will be responsible for teaming with your support counterparts and troubleshooting the various issues that our clients face with our Client's Cloud Center product suite. You will also be a key point of customer contact from a technical support perspective, working to ensure our customers are successful with their deployments and receive exemplary customer service.
Primary Responsibilities :
- Act as an integral member of the support team, taking responsibility for solving incidents from a technical perspective. Play a key role in formulation of FAQ's and execution process and procedures.
- Conduct technical trouble shooting sessions with customers.
- Help deliver customer installs.
- Train and support Client's indirect channel partners.
- Act as a product enhancement feedback loop with product management and engineering.
- Help with development of internal and customer facing documentation.
- Help triage and document bugs and enhancements requests as seen in the field.
Desired Skills & Experience :
Technical :
Nice to Have :