What are the responsibilities and job description for the Hotel Front Desk Clerk position at Baymont Inn and Suites?
Our 67 room hotel needs a Hotel Front Desk Clerk to serve as the face of our business.
We’re looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once.
The ideal candidate will have previous customer service experience and will understand the importance of responding quickly to guests’ needs and complaints.
You’ll be corresponding with guests over the phone and in person. If you’ve worked in the hospitality industry before, we definitely want to talk to you. However, we’re willing to train the right applicant.
Basic Responsibilities:
- Answer the phone at the front desk to respond to current and prospective guests’ needs
- Book reservations for individuals, families and groups as required
- Greet walk-in guests and guests with reservations when they arrive at the front desk
- Refer guests to local amenities and venues.
- Communicate guests’ requests and complaints to the appropriate department
- Taking care the Lobby and area, Helping and doing Laundry when not busy at desk to facilitate on going tasks.
Skills & Education necessary for this Job:
- High school diploma/GED required
- Excellent oral and written communication skills
- Friendly phone manner a must
- Willingness to work nights, weekends and holidays
- Familiarity with the hospitality industry a plus
- Ability to pass background check and drug screening
- Willingness to maintain confidentiality
We are Looking for Night shift as well as Day/evening person.
Job Types: Full-time, Part-time
Pay: $10.00 - $11.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Weekends only
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
Salary : $10 - $11