Fire Alarm Customer Service Support - Monitoring Coordinator

Building Electronic Controls (BEC) is seeking a dedicated, proactive and customer oriented Monitoring Coordinator to join our service department at our Glendora office. This role is designed to be an entry point into our company, providing a comprehensive introduction to BEC, our service management system, customers, and company culture. As a Monitoring Coordinator, you will lay the foundation for a rewarding career in our growing service department.

Key Responsibilities:

• Daily review and analysis of monitoring reports to identify necessary actions.
• Coordinate with customers appearing on the monitoring report to address various action items.
• Assist the service department in booking new work orders resulting from the monitoring report.
• Maintain accurate records of all customer interactions and actions taken.
• Collaborate with other service team members to ensure seamless operations and customer satisfaction.

Qualifications

• Previous experience in service dispatching or a related field.
• Tech-savvy with a strong ability to use and learn various software and technological tools.
• Highly self-motivated with a strong work ethic and ability to work independently.
• Excellent communication and customer service skills.
• Strong organizational and time-management skills.
• Desire for growth and longevity within the company.

Growth Opportunities:

• This position is the gateway to various career paths within BEC. As you gain experience and a deeper understanding of our monitoring systems, you will have the opportunity to advance into roles in testing, service repair, and SMA coordination. Our other coordinators in these divisions started with a general understanding of monitoring, highlighting the importance of this foundational role.

What’s in It for You:

• A steady full-time role at our Glendora headquarters.
• Opportunities for professional growth and development within a supportive team environment.
• A chance to be part of a company committed to innovation and excellence in fire alarm systems.
• A competitive salary that matches your skills, ranging from $23.00 to $27.00 per hour.
• A benefits package that has your base health plan covered and includes options for dependents, dental, and vision.
• 401K matching, so we’re both investing in your future.
• Paid time off to rest and recharge.

How to Apply:

• If you are a motivated and experienced service dispatcher looking for a challenging and rewarding role, we invite you to apply.
• Join us at BEC and be a part of a team dedicated to safety, innovation, and stellar customer service!

BEC is an Equal Opportunity Employer and values the diversity and drive of our team. If this role speaks to you, we’d love to see your application. Find out more and apply at www.becinc.net.