What are the responsibilities and job description for the Case Aide - Consolidated Intake position at Beltrami County?
Beltrami County is creating an eligibility list for a full-time, benefited Case Aide to work in the Health & Human Services Consolidated Intake office, scheduling appointments, working closely with case managers and answering client questions across all programs.
Are you looking for a career in a helping profession? Do you have exceptional customer Service skills to be able to communicate with people both in person and on the phone? Do you possess the skills for data entry into multiple electronic data bases on the computer? Do you thrive in a team environment and want the opportunity to make a difference in your community? If you answered yes to a majority of these questions, the Consolidated Case Aide position at Beltrami County may be the right fit for you!
This position performs intermediate administrative support work involving the maintenance of client records in state information systems: processing applications, forms and verifications for program eligibility, maintaining client case files, and related work as apparent or assigned. Work is performed under the limited supervision of the Economic Assistance Program Manager.
Are you looking for a career in a helping profession? Do you have exceptional customer Service skills to be able to communicate with people both in person and on the phone? Do you possess the skills for data entry into multiple electronic data bases on the computer? Do you thrive in a team environment and want the opportunity to make a difference in your community? If you answered yes to a majority of these questions, the Consolidated Case Aide position at Beltrami County may be the right fit for you!
This position performs intermediate administrative support work involving the maintenance of client records in state information systems: processing applications, forms and verifications for program eligibility, maintaining client case files, and related work as apparent or assigned. Work is performed under the limited supervision of the Economic Assistance Program Manager.
Education and Experience
Minimum requirements are:
- One year of post-secondary education in business, clerical, administrative support, behavioral science or public welfare programs and
- Three years of clerical, administrative assistant, office manager, case aide or related work experience.
Job offer contingent upon successfully passing a drug screening and background check.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions
Communicate effectively orally and in writing.
Establish and maintain effective working relationships with clients, associates, service providers and the general public.Reviews applications for County Health and Human Services Programs; ensures completion and verification.
Responds to client phone case status inquires, answers process questions and routes customer calls to appropriate unit or case workers.Receives and organizes client paperwork per compliance requirements and processing deadlines; maintains client case files.
Pre-screens clients to obtain and verify information; explains programs and procedures; provides application forms; assists clients and provides on-going support with application problem resolution.
Responds to client phone case status inquiries and complaints, answers process questions; enters and processes applications via computer systems.
Maintains application forms; processes audit requests; completes ongoing program training.
Knowledge, Skills and Abilities
Knowledge, Skills and Abilities
ability to communicate effectively orally and in writing; ability to establish and maintain effective working relationships with clients, associates, service providers and the general public; ability to follow oral and written instructions; ability to manage workload and meet deadlines; ability to work in a team; ability to work independently; ability to prepare clear and concise reports; general skill operating standard computer equipment and applicable hardware and software; ability to analyze data and exercise sound judgment in arriving at conclusions.
Physical Requirements
This work requires the occasional exertion of up to 10 pounds of force; work regularly requires speaking or hearing, using hands to finger, handle or feel, reaching with hands and arms and pushing or pulling, frequently requires sitting and repetitive motions and occasionally requires standing, walking, stooping, kneeling, crouching or crawling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating machines and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).
Special Requirements
Ongoing job-specific training.
Salary : $21 - $27
