Business Office Manager

Job Overview:
If you are passionate about patient care and have the skills to excel in a dynamic healthcare environment, we invite you to apply today and join our dedicated team at Berkeley Surgery Center

The Business Office Manager (BOM) will oversee business office operations of the ambulatory surgery center , including cash management, insurance verification, accounts receivable, payroll, and management of the business office staff. The BOM will also coordinate with third-party coding, billing, and collections partners. May be required to participate in special projects and committees at the direction of the Director of Operations.

Duties:
- Manage office operations including scheduling appointments, maintaining files, and coordinating vendor services.
- Oversee human resources functions such as employee onboarding, training coordination, maintaining personnel records and payroll

-Coordinate with third-party billing and coding services
- Supervise clerical staff to ensure smooth office operations and adherence to company policies.
- Assist with medical office management tasks including patient scheduling, insurance verification, and billing support.
- Maintain phone systems by answering calls professionally and directing inquiries appropriately.
- Organize files both electronically and physically to ensure easy access and retrieval of information.
- Communicate effectively with staff, patients, physicians, and external stakeholders to facilitate smooth operations

Summary: The Business Office Manager will oversee business office operations of the

Essential Responsibilities will include the following, and other duties may be assigned.

Operations Management Duties:

Oversees the business office staff responsible for scheduling, insurance verifications, patient admissions, medical records, payroll, reception and clerical support functions through the delegation of duties to ensure the efficient operation of the business office.

Accounts Receivable/Payable Duties:

· Coordinates with the team that accurately and adequately posts payments and adjustments to patient accounts while directing the collections of patient payments, cash deposits, and completing month-end reports.

· Oversees the collection of patient payments at the time of service as determined at the time of verification of benefits, including ensuring the maximum realization of revenue at the time of service.

· Coordinates with accounts receivable, including overseeing the timely payment of claims and patient past due balances.

Patient Coding Admission and Authorizations Duties:

Oversees the business office staff responsible for pre-admissions insurance verifications, patient admissions, medical records, accounts receivable and banking, collections, and reception and clerical support functions.

Assists with other departments in determining costs for surgical cases being proposed at the center

Responsible for enforcing systems that facilitate the timely and accurate registration of patients to the facility, and which ensure efficient patient flow from the waiting area to the pre-operative area.

Medical Records Duties:

Oversees the management of the medical records, including ensuring proper storage, retrieval, and release of medical records.

Ensures the center's procedures regarding the management of the medical records comply with accreditation guidelines, as well as State and Federal regulations.

Conducts quarterly chart audits to ensure completeness of the medical records.

Oversees the verification of medical benefits for all patients scheduled at the surgery center, including ensuring timely and accurate verification of patients' medical benefits.

Other Duties:

Assumes responsibilities of the billing specialists, scheduler, medical records clerk, and admitting clerk/receptionist in the absence of those persons.

Actively participate in patient care committees and clinical operation committees.

Supervisory Duties:

Assists with holding direct reports accountable for the performance and quality of each deliverable, ensuring that they are timely, complete, and up to company standards and ensures the Company's core values are adhered to.

Assists with managing employee's performance with a consistent and constructive feedback cycle that takes a collaborative approach to employee’s development. Administers additional training and issues progressive discipline when appropriate.

Assists with workforce planning to ensure staffing availability meets service or product demands.

Assists with reviewing attendance reports for variances in employee punctuality and attendance. Holds employees accountable to company policy by providing coaching, training, and progressive disciplinary action when necessary.

Qualifications: Successful individuals that perform the responsibilities of this position must be able to perform their essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and abilities required. Reasonable accommodations may be made to assist individuals with disabilities to perform the functions required of the position.

Education:

High School diploma/GED required. Associate’s or Bachelor’s degree preferred.

Experience:

Required: Minimum of two to five years experience in:

• Medical office, ambulatory surgery center or similar healthcare setting;
• Accounts payable experience;
• Supervisory experience in a medical office, ambulatory surgery center or similar healthcare setting;
• Working knowledge of medical software systems and Microsoft suite of products.

Job Type: Full-time

Pay: $66,000.00 - $86,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $66,000 - $86,000