Business Office Manager

Full Time Business Office Manager, San Francisco/Oakland CA

We are on a MISSON!

Crossroads Healthcare at Home is on a mission to inspire the best in people, situations, and communities with every interaction. Our vision is to bring together the best people, practices, and ideas to set the standard for healthcare in the home. We are guided by our core values of team oriented, results fuel the mission, assume the best, impact authentic, and turn work into service. If this resonates with you, we encourage you to learn more below.

About the Position

We are seeking a full-time Business Office, Payroll, and HR Manager to join our amazing team based in Oakland, CA! The primary objective of this role is to serve our team members and help them have a great work experience.

The leader we select for this role will be critical to our success as they help ensure accuracy of payroll, lead out in new employee orientation, manage various team member recognition programs, help with the interview process, and support the team with benefit and other HR related matters.

Our ideal candidate is a proactive, team-oriented individual who has computer skills and able to work with spreadsheet. The Office Manager is also responsible for coordinating all office activities including accounts payable, medical records, data entry, maintaining patient records, preparing for all meetings, coordinating all telephone calls, and maintaining sufficient office supplies. The Business Office Manager is accountable to the Executive Director and assists with direct patient expenditures, coordination, payroll, personnel records, and billing liaison responsibilities.

This is a full-time, Monday - Friday position based in our San Francisco office.

Other key responsibilities:

• Maintains a high level of confidentiality with patient and team member information
• Communicates effectively on the telephone and via electronic means with patients, families, and staff
• Leads office team, and ensures office operations are completed in a timely manner
• Ensures billing and collections are within agency standards
• Manages office operation costs and keeps within the agency budget
• Support and assist Impact HR team licenses renewals
• Supports Impact HR and Payroll processes
• Tracks AP and ensures timely payment of vendors
• Works in conjunction with Clinical Leadership to ensure timely documentation and orders management
• Performs all other duties as assigned by the Executive Director

Qualifications:

• Three years of professional working experience
• At least two (2) years experience in health care operations management, preferably in home health and hospice care operations
• Knowledge of information systems required including spreadsheets
• Demonstrated ability to supervise and direct professional and administrative personnel
• Knowledge of corporate business management, governmental regulations, and Joint Commission standards
• Excellent, proven skills in communications, leadership, and public relations
• Billing experience in Home Health and Hospice a plus
• Experience working with ADP a big plus

Who you are?

• Servant leader wanting nothing more than to create a great work experience for others
• Motivated and a self-starter
• Able to work independently, yet highly team-oriented
• Adaptable and eager to learn
• Attentive to details
• Excellent communicator both verbally and in writing
• Collaborative; willing to be a part of the solution, not the problem
• 'We' over 'me' mindset
• Focused on others
• Champion of our culture including our mission, vision, and values

Why work with Crossroads?

Crossroads Healthcare at Home offers competitive compensation and benefits including:

• Medical, Dental, and Vision insurance
• PTO and vacation time
• 401k
• Flexible work schedule - we value our team and their needs
• Excellent team dynamics
• Professional growth opportunity
• An amazing team dedicated to making a difference in the world

About Us

Crossroads Healthcare at Home is part of the Impact Healthcare family that currently provides Home Healthcare and end-of-life Hospice Care to 1,500 patients throughout CA, AZ, and UT. With 12 Medicare Certified agencies, 13 locations, and a great support team, Impact Healthcare is positioned with the strength of a large organization, but the heart of a small one. We believe in finding, enjoying, and achieving a better way as we strive every day to be the employer and provider of choice in the communities we serve.

At Crossroads, you can expect a great team environment with an engaged, supportive, and personable management team. We believe in caring for both our team and our patients and have a profound understanding of the value in both. We are committed to being the employer and provider of choice in the areas we serve.

Job Type: Full Time

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Home Health/Hospice: 1 year (Preferred)
• Management: 1 year (Preferred)

Work Location: One location