What are the responsibilities and job description for the Customer Service Rep position at BEST FRIENDS PET CARE INC?
Job Details
Description
Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.
We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have 49 locations in more than sixteen states and have been in business for nearly 30 years.
If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!
Responsibilities:
• Main lobby operations – check-ins, check-outs, guest visits, and answering general
questions
• Answering and handling calls in a professional manner
• Maintaining cleanliness
• Maintaining cleanliness
• Scheduling
• File maintenance
• Data entry
Requirements:
- Able to work evenings, weekends, and holidays
• 1 year customer service experience preferred
• Computer skills
• Timekeeping
• Excellent organizational skills
• Able to utilize multi-line phone
• Strong communication skills
• Able to lift 40 lbs
• Able to stand for up to 8 hours a day
• Able to handle dogs on leashes
• Display professional manner at all times
Qualifications
Education:
High School Graduate or Equivalent
Experience:
Minimum of 1 year experience service in industry on retail sales experience.
Physical:
Must be able to work evenings weekends and holidays.
Must be able to frequently lift 40 pounds.
Must be able to be on feet eight hours per day.
Must be able to utilize multi-line telephone and work on a computer system.
Must be able to handle dogs on leashes and work in an environment with exposure to
disinfectant/sanitation chemicals, animal dander and excretions.
Personal:
Must have strong communication, interpersonal and telephone skills.
Ability to think clearly and quickly to resolve problems.
Must possess a love of animals.
Displays a professional manner at all times.