What are the responsibilities and job description for the Customer Service Representative position at BEST FRIENDS PET CARE INC?
Job Details
Description
Our well-established, busy, fun pet resort wants to hire additional staff to join our team. We are currently seeking bright, energetic, individuals who work hard, pay close attention to detail and have a love of pets. Our Ashland, MA location currently has both FULL -TIME and PART-TIME Customer Service Representatives roles available.
We offer competitive hourly wages and our full-time team members have access to benefits, which include: Medical, Dental, Vision, 401K, Life Insurance and PTO.
We ask that you are available to work both weekends and holidays.
One year of professional animal experience is preferred.
Qualifications
Skills Required
-Possess a love of animals
-Displays a professional manner at all times
-Ability to work evenings, weekends & holidays
-Lift/carry 40 pounds or more
-Able to stand/walk for eight hours a day
-Able to work in a fast-paced environment
-Able to work on a computer system
-Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.
Essential Job Functions
-Welcomes both human and pet guests
-Can correctly identify animal body language/behavior
-Follows safe handling procedures
-Checking in and out of pet guests while providing excellent customer service
-Escorts pets to and from their rooms
-Takes reservations over the phone
-Can work both individually and as a team player while performing duties
-Contributes in maintaining the cleanliness of the facility
-Communication with management and other team members
Required Education
-High School Graduate or Equivalent
-At least 1 year of professional animal experience preferred.