What are the responsibilities and job description for the Customer Service Representative position at Best Friends Pet Care?
Customer Service Representative:
Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.
We are an employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 40 locations nationwide and have been in business for nearly 30 years.
If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!
Responsibilities:
- Main lobby operations – check ins, check outs, guest visits and tours, answering questions
- Handling calls in a professional manner
- Maintaining cleanliness
- Scheduling
- File maintenance
- Data entry
Requirements:
: Able to work evenings, weekends, and/or holidays
- 1 year customer service experience preferred
- Computer skills
- Timekeeping
- Excellent organizational skills
- Able to utilize multi-line phone
- Strong communication skills
- Able to lift 40 lbs
- Able to stand for up to 8 hours a day
- Able to handle dogs on leashes
- Display professional manner at all times
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: 30 – 40 per week
Experience level:
- 1 year
Shift:
- Day shift
Work setting:
- In-person
Experience:
- Animal care: 1 year (Required)
Ability to Relocate:
- Petaluma, CA 94952: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17
