What are the responsibilities and job description for the Front Desk Agent position at Best Western Plus Grant Creek Inn?
POSITION TITLE: GUEST SERVICE AGENT
JOB SUMMARY: Represents the hotel to the guest throughout all stages of the guest’s stay by working will all hotel personnel to ensure every guest experiences exceptional customer service. Shifts will be a mixture of AM (7AM-3PM) and PM (3PM-11PM) shifts. Weekend availability is preferred.
RESPONSIBLILITIES: Includes registering guests, assigning rooms, accommodating special requests and ensuring the guests have a pleasant stay and smooth check-out.
TASKS AND COMPETENCIES:
- Maintains an inventory of vacancies, reservations and room assignments.
- Possesses a solid knowledge of the property management system.
- Make same day and future guest reservations. Understands and follow cancellation procedures.
- Answer multi-line telephone with approved greetings and direct appropriately.
- Familiarity with room types, hotel information, possess sales skills to sell accordingly.
- Balances guest accounts, credit cards at check out.
- Uses persuasive selling techniques to upsell rooms and amenities.
- Resolves guests’ complaints in prompt and courteous manner.
- Ensures customer privacy is protected.
- Maintains a balanced cash drawer.
- Maintain inter-shift and inter-department communication through-out hotel.
- Document incidents and relevant shift information with details and appropriately.
- Maintains a high level of professional appearance and demeanor.
- Performs other duties as assigned.
Skills Required:
Communication Skills
Problem Solving Skills
Interpersonal Skills (Connecting with Guests on a comfortable, personal level)
Technical and Computer Skills
Attention to Detail
Multi-Tasking/Working under pressure in a fast paced environment
Caring and compassionate attitude
Knowledge of surrounding area and events.
Ability to work a flexible schedule, including weekends and holiday
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Referral program
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekends as needed
Work setting:
- In-person
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $14 - $0