What are the responsibilities and job description for the Customer Technology Specialist position at BI WORLDWIDE?
At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.
Our Technology Solutions Group is seeking a talented and data oriented Customer Technology Specialist to join their team.
Responsibilities of this position will include:
- Complete the ongoing operational tasks for projects, including but not limited to: project processing, report generation, data verification and distribution, web testing, web site content updates, data-related activities such as data file loads and data troubleshooting.
- Ensure the timely receipt and processing of all customer data and downstream application updates.
- Evaluate existing processes and aid in implementing improvements that drive efficiency and accuracy.
- Complete and maintain documentation of system procedures.
- Provide training to Customer Contact Center and Process Team on program rules and application functionality.
- Communicate with the Customer Technology Manager (Business Analyst) and technical team on program status, issues and changes.
- Monitor and respond to client inquiries and escalations related to projects.
- Troubleshoot production data or site functionality issues.
- Use SQL frequently to run ad-hoc reporting requests and research client questions and processing issues.
Ideal candidates will possess the following requirements:
- BA/BS or 2-year technical degree preferred; or equivalent experience.
- Understanding of software development process.
- Analytical and problem solving skills.
- Experience with SQL and MS office tools.
- Process oriented, with strong attention to detail.
- Excellent verbal and written communication skills.
- Ability to multi-task and adapt to changing priorities and assignments.