What are the responsibilities and job description for the CHECK-IN position at Bienville Orthopaedic Specialists?
Essential Job Duties:
- Greeting patients professionally both in person and on the phone
- Quickly answering or properly referring to questions and issues
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Notifying providers of patient arrivals
- Comforting patients by anticipating anxieties and effectively answering questions
- Ensuring availability of treatment information by retrieving and updating patient records
- Verifying financial records and collecting patient charges while filing and expediting third-party claims
- Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
- Performs other duties as assigned
Education:
- High School Diploma or equivalent is required.
- 1 – 2 years experience in a medical or related field.
Additional Requirements:
- Knowledge of medical terminology and procedures, knowledge of health insurance industry practices, and/or medical billing procedures.
- Experience with medical scheduling/billing systems preferred.
- Exceptional customer service, interpersonal skills, and communication skills
- Proficiency in electronic records systems preferred. Must have strong data entry skills.
- Must be able to complete tasks with a high degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions.
- Must demonstrate the ability to analyze data and resolve complex problems.
- Must have the ability to work independently while managing time and workload appropriately.
- Must be able to travel to all clinic locations and work overtime hours as needed.
Job Type: Full-time
remote: none