What are the responsibilities and job description for the Customer Care Specialist position at Big Sky Resort?
Overview:
The Customer Care Specialist will work alongside Mountain Services employees, but especially with the Customer Care Center team, to ensure information relayed to guests and other departments is prompt, accurate, and professional.
Responsibilities:
The Customer Care Center is one of the main points of contact for our guests and other departments for information on lift tickets, season passes, lift openings and closures, restaurants around the mountain, activities and special events on and off the mountain, rentals, ski school, as well as other services that Big Sky Resort provides on and off of the mountain.
The Customer Care Specialist will work alongside Mountain Services employees, but especially with the Customer Care Center team, to ensure information relayed to guests and other departments is prompt, accurate, and professional.
- Must have knowledge of the criteria for all of the lift access products for Big Sky Resort.
- Must have knowledge of bigskyresort.com and website administrative access.
- Answer questions quickly, accurately, professionally via phone, email, live chat and voicemail.
- Willing and able to be flexible in the work place and be a team player.
- Willing to learn about other departments.
- Previous experience in guest service professions a plus
- Previous experience and knowledge of RTP|One is a plus
- Previous experience and knowledge of Salesforce a plus
- Must have excellent phone, email, and chat customer service and professionalism
- Must be able to type efficiently
Additional information
All full time seasonal employees can enjoy the following benefits:
- FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
- Discounted vouchers for skiing at Big Sky Resort for friends and family
- Discounted ski/snowboard rentals with a free employee lesson
- 25%-50% off F&B and Retail at all Boyne outlets
- Eligibility for affordable Team Member Housing
- Eligible for seasonal loyalty bonus
- Lodging discounts for friends and family
- Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
- Wellness Day and Eligibility for PTO
- Monthly employee events