What are the responsibilities and job description for the Mountain Sports School Sales Agent position at Big Sky Resort?
Overview
As a Mountain Sports School Sales Agent, you’ll be the go-to resource for guests looking to elevate their ski and snowboard experience at Big Sky Resort. From first-timers to lifelong skiers, you’ll help guests of all ages find the right lesson and lift access, while creating a welcoming and efficient front-line experience. This is a guest-facing, fast-paced role ideal for a friendly communicator who thrives on making each guest feel informed and excited to hit the slopes.
Responsibilities
As a Mountain Sports School Sales Agent, you’ll be the go-to resource for guests looking to elevate their ski and snowboard experience at Big Sky Resort. From first-timers to lifelong skiers, you’ll help guests of all ages find the right lesson and lift access, while creating a welcoming and efficient front-line experience. This is a guest-facing, fast-paced role ideal for a friendly communicator who thrives on making each guest feel informed and excited to hit the slopes.
Responsibilities
- Build expert-level knowledge of Big Sky Resort and the Mountain Sports School to confidently guide guests toward the right lesson options
- Accurately process lesson and lift ticket sales while capturing guest information and maintaining a high level of professionalism
- Deliver exceptional customer service while juggling high volumes of in-person interactions
- Keep the sales desk area clean, organized, and ready for the day’s traffic
- Provide friendly and personalized attention to every guest—ensuring they leave with all the information (and stoke!) they need
- Previous customer service and/or resort experience preferred
- Experience with outdoor activities or recreational sales is a plus
- Excellent communication skills—both written and verbal
- Confident with computers and Microsoft Office Suite
- Skilled at prioritizing and staying calm during busy times
- Outgoing, approachable, and genuinely excited to talk about skiing and riding
- Familiarity with RTP | One Resort software is a plus
- FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
- Discounted vouchers for skiing at Big Sky Resort for friends and family
- Discounted ski/snowboard rentals with a free team member lesson
- 25%-50% off F&B and Retail at all Boyne outlets
- Eligibility for affordable Team Member Housing
- Lodging discounts for friends and family
- Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
- Wellness Day and Eligibility for PTO
- Monthly team member events