What are the responsibilities and job description for the Customer Experience Specialist position at Bill Harris Dealerships?
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At Bill Harris Dealerships, our team members are our most valuable resource, and growth is encouraged through diligence, teamwork, and creativity. We are committed to an environment where the customer is always treated with respect and dignity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!
Experience is not required - just the desire to want to start a career in a very rewarding profession.
What team members love about working at Bill Harris Dealerships:
- Family atmosphere - family comes first
- Team members are treated as valued individual contributors to the organization
- Open door policy (free to talk to owners and management at any time)
- Great earning potential
Benefits
- Wage: $16/hr plus overtime and performance bonus
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Medical, Dental, and Vision Insurance
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Employer Paid Life Insurance
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Retirement Savings Plan
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Paid Time Off
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Paid Holidays
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Paid Training
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Paid Uniforms
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Employee Discounts on Vehicle Purchases, Parts, and Services
Responsibilities
- Answer all incoming phone calls according to script and schedule a sales appointment.
- Making outbound calls
- Logging all customer comments and notes.
- Scheduling follow-up contact if no appointment is made.
- Contacting customers using scripts to schedule appointments for sales and service..
- Confirming scheduled appointments.
- Adding scheduled appointments to scheduling calendars.
- Rescheduling no-show customer appointments.
- Following up with sales or service department to determine if appointment was kept and the outcome.
- Scheduling future contact as needed.
- Purifying and updating customer changes in database..
- Responding to customer website requests.
- Contacting internet customers via email and phone to schedule an appointment.
- Following up on internet customer emails according to a pre-determined timeline.
- Notifying necessary departments when an appointment is scheduled.
- Assisting with other duties, as assigned.
- Ability to meet and exceed monthly goals.
Qualifications
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At least one previous role based in customer service experience preferred
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Excellent teammate with collaborative attitude and eagerness to improve
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Prompt and courteous demeanor
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Positive and hardworking personality
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Strong computer skills
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Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $16
