What are the responsibilities and job description for the Customer Service Manager position at Binson's Hospital Supplies Inc.?
WHAT WE'RE LOOKING FOR:
3 years experience in a medical setting, preferably in an administrative role
3-5 years experience in a call center preferred
Prior leadership experience
WHAT YOU WILL BE DOING:
Manage the relationship with referral sources, patients and staff.
Promote excellent customer service and referral and patient satisfaction.
Train new and current staff to perform their job functions, create training documentation.
Review exception reports to ensure profit margins are met.
Track paperwork on special deliveries and ensure proper documentation is faxed to appropriate parties.
Assist with employee evaluations.
Process payroll.
Verification of insurance benefits and obtain insurance authorizations when applicable.
Entry of product into system ensuring company profit margin guidelines are met.
Obtain verbal/written orders from physicians prior to order generation required by insurance & company policies.
Accurate entry of new customer information in the computer system.
Generation of customer orders.
Problem resolution of missing orders to include UPS tracking.
Participate in an on-call rotation.
LOCATION & SCHEDULE:
- 26834 Lawrence Ave. Center Line, MI 48015
- Monday-Friday 8:30 AM - 5:00 PM
- Weekend & Evening on-call rotation
WHAT'S IN IT FOR YOU?
- Competitive wages and benefits
- Health, Dental, Vision and Life Insurance
- Paid Holidays/Floating Holiday
- Paid Vacation
- 401k Retirement Savings
- Growth & Advancement Opportunity
- Paid training
ARE WE A MATCH?
If you think you have what it takes, apply online today! Join our industry-leading organization and put your exceptional skills into action.