Medical Assistant-Remote Triage

Job Summary
We are seeking a dedicated and compassionate Medical Assistant to join our healthcare team. The ideal candidate will provide essential medical administrative support and patient care in a fast-paced environment, ensuring high-quality service to our patients. This role is vital in facilitating smooth operations within our clinic.

Duties and responsibilities

Phone triage: Answering 80-120 calls/day.

· Multitasking and organization with high degree of emphasis on department teamwork.

· Schedule appointments/procedures while also completing precert forms for scheduled procedures.

· Demonstrate computer skills in EHR including scheduling, acquiring medical files, and emailing.

· Excellent communication skills with comprehensive knowledge of medical terminology with an extended degree of attention to detail.

· Ensure pertinent information is accurately documented in chart for the physician.

· Practice HIPPA compliance and always observe OSHA safety standards

· Document each call in EMR, verifying DOB, address, phone # and insurance.

· Refill PPI’s and other GI medications according to the BGA refill policy.

· Answer prep questions and other questions related to patient care for pending procedures, radiology, and appointments.

· Schedule OV for refills or new problems if patient has not been seen in a year.

· Give lab, radiology, and pathology results if message from a provider is documented in chart.

· Fulfill record request.

· Send detailed messages to provider when patient has been seen within a year detailing current complaints, current medication regimen, and any other pertinent details.

· Give ER precautions for emergent calls and documentation according to BGA phone call escalation policy.

· Assist in various tasks such as ERX, EPHI, and referral Queue.

· Handle any designated tasks outlined in open patient messages when catching return calls from patients.

Requirements

• Previous experience in medical administrative support or as a Medical Assistant preferred.
• Strong knowledge of anatomy and medical terminology.
• Excellent interpersonal skills with a focus on patient service.
• Ability to work effectively in a team-oriented environment while managing multiple tasks.
• Familiarity with electronic health records (EHR) systems is advantageous.
• · Current Alabama licensure (RN or LPN) or certification (CCMA)
• Knowledge of Medical Insurance helpful.
• To be able to type a minimum of 35-40 wpm
• Employee must be pleasant and have excellent verbal and written communication skills.
• Experience with assisting patients and multiple physicians’ offices simultaneously.
• Ability to handle a multi-line phone system

Join us in making a difference in the lives of our patients through compassionate care and professional support!

Job Type: Full-time

Pay: $16.50 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Gastroenterology

Schedule:

• Day shift
• Monday to Friday

Ability to Commute:

• Birmingham, AL 35209 (Required)

Ability to Relocate:

• Birmingham, AL 35209: Relocate before starting work (Required)

Work Location: Hybrid remote in Birmingham, AL 35209

Salary : $17 - $21