What are the responsibilities and job description for the Customer Services Representatives - Utilities position at BizTek People, Inc. | APA International Placement Consultants?
Customer Service Representative (CSR) Overview
· The Customer
Service Representative works with customers who
have complaints, orders, or require information about products/services.
· They also
provide solutions that fit those individualized situations and prioritize the
customers' needs at each step of the process.
· The CSR will
work with a small team under the guidance of
the CSR Customer Service Billing Manager.
Customer Service Representative (CSR) Requirements
· High School Diploma or GED equivalent
· 1-2 years customer support experience or experience as
a Client Service Representative
· Familiarity with CRM systems and practices
· Customer orientation and ability to adapt/respond to
different types of characters
· Ability to deal tactfully and courteously
with customers
· Excellent communication skills and the ability to
multi-task, prioritize, and manage time effectively.
· Experience with utility software/applications preferred
· Previous CSR experience working at a utility company a
plus
