What are the responsibilities and job description for the C-Store Attendant position at Blue Lake Casino?
Blue Lake Casino & Hotel
POSITION DESCRIPTION
MANAGEMENT RETAINS THE RIGHT TO CHANGE JOB DESCRIPTION AS DEEMED NECESSARY
Job Title: C-Store Attendant
Department: Convenience Store
Reports To: Manager/Team Leader
FLSA Status: Non-Exempt
Prepared By: Human Resource Manager
Prepared Date: May 13, 2013
Approved By: General Manager
Approved: May 13, 2013
Position open until filled
JOB SUMMARY
This position is largely responsible for cashier responsibilities of the PlayStation 777. It is under general direction of the Convenience Store Manager and the primary function is to provide excellent customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Oversee daily operations of the Convenience Store and property.
- Maintain, at all times, a courteous, tactful relationship with our customers.
- Maintain, at all times, a clean, well-lighted environment for our customers including the pump islands, landscaping, driveways and parking lot, interior of building, floors, shelves, coolers, storage areas, eating areas and restrooms.
- Establish and maintain cooperative and effective working relationships with staff.
- Become familiar with vendors and purchasing functions.
- Collects cash from customer for purchases and makes change or charges purchases, using customer's credit card.
- Ensure that all delivery of food, tobacco and beverage items are properly received by matching quantities to packing slip or invoice.
- Learn policies, rules & regulations and apply them using fairness and good judgment.
- Carry out verbal and written instructions from the Team Leader or Manager and follow-through in the completion of all assignments.
- Protect the assets of the Convenience Store and Blue Lake Rancheria.
- All other duties as assigned.
Promotes the following within the department and among all Team Members:
- Creates an atmosphere of FUN for all PlayStation 777 guests.
- Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.
Blue Lake Casino requires Team Members, on a continual basis…
- To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
- To maintain a professional departmental, company and community reputation.
- To enforce performance standards, policies and procedures as they relate to the department.
- To maintain a consistent, regular attendance record.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or GED equivalent.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
SPECIFIC SKILL, KNOWLEDGE AND EXPERIENCE REQUIRED
- Basic computer literacy including use of computerized service station software, point-of -sale (POS) systems, and inventory management software.
- Knowledge of office equipment including telephone, fax, credit card processors and cash register/POS systems.
- Basic computer literacy including use of computerized software systems.
- Ability to relate with visitors and staff; maintain a positive attitude and sense of humor at all times. Excellent interpersonal skills in relating with customers and staff.
- Knowledge of office equipment including telephone, fax, photocopier, credit card processors, and cash register, and POS systems.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
- While employed, must maintain a valid and active Blue Lake Tribal Gaming Commission License.
- Must complete TIPS (Training for Intervention Procedures) training for selling alcohol responsibly within three months of being employed and maintain a valid certificate while employed thereafter.
- Must complete anti-discrimination training within three months of being employed.
- Must complete customer service training within thirty days of being employed.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The Team Member frequently is required to walk. The Team Member is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The Team Member must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is occasionally exposed to fumes or airborne particles and outside weather conditions. The noise level in the work environment is usually moderate.
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