What are the responsibilities and job description for the BDC Representative position at BMW of Hawaii?
- Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment.
- Log all customer comments into Dealership Management System
- Confirm scheduled appointments with future customers.
- Post scheduled appointments in tracking software.
- Re-schedule “no-show” customer appointments.
- Follow-up with service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
- Maintain and update customer changes in database.
- Contact current customer base on current marketing incentives.
- Respond to customer website request (internet inquiries).
- Contact internet clients via e-mail and phone to schedule a sales or service appointment.
- Notify necessary departments to inform of appointments set.
- Forward any customer concerns to the correct department Manager and follow-up.
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Follows Safeguards rules and regulations.
Sales Representative
Honolulu Ford -
Honolulu, HI
Sales Representative
SPECTRUM -
Mililani, HI
