Inside Sales (Garage Door Industry)

ROLE:
Inside Sales (Garage Door Industry)

REPORTS TO:
CFO

PURPOSE:
Newly-created position to focus on outside sales / business development of the Garage Door and Hardware industry.

JOB DUTIES:
Duties include, but are not limited to:

• Fundamental duties of a BDI salesman is selling products and service.
• Build credibility, establish rapport and maintain communication with new and current Customers, Vendors and Manufacturers.
• Look for, and discover, new customer/business –prospecting.
• Each discovery is to be documented properly and submitted into the sales profile.
• Help drive sales volumes.
• Engage and meet with potential prospects.
• Present product line and services (learning events: classes/seminars) to new prospects.
• Provide customer service and customer retention using best practice method.
• Educate new customers on present and future product lines.
• Upload prospect into current CRM system (DDI) and follow customer life cycle through.
• Generate quotes, sales order and seal deals.
• Monitor trends within customer database and in the general industry to identify demand.
• Revitalize *dormant customers to current status (dormant is considered 18 months and older).
• Dormant customers with a status change to Active, due to your efforts, will yield commissionable status.
• Responsible for visiting and engaging (emails/calls) current customers.

o Ensures an updated database, cultivate good relations, provide/extract data, or provide exchange of goods.

• Meet with Manager, on a weekly basis, to discuss progress and future goals.
• Proper and accurate documentation is to be kept to avoid redundant communications with customers.

CORE COMPETENCIES:

• A thorough understanding of Garage Door operations (commercial and residential).
• Knowledge on tools used to install Garage Doors.
• Hands-on experience with installing Garage Doors (commercial and residential).
• Be able to measure and advice customers on dimensions.
• A thorough understanding of the hardware used with Garage Doors (commercial and residential).
• Hands-on experience on hardware installation.
• Knowledge on tools used to install Garage Door hardware.
• A thorough understanding of torsion springs, in regard to Garage Doors (commercial and residential).
• Hands-on experience in dealing with torsion springs.
• Experience in handling tools used to measure, cut and prep torsion springs to customers' specifications.
• Focused on customer service.
• Persuasive and goal-oriented.
• Intermediate Computer skills.
• Ability to work with various personality types.
• Have good character and be able to treat others with respect in order to promote a healthy work environment.
• Superior problem solving skills.
• Ability to multitask, prioritize, and manage time efficiently.

SKILLS:

• Strong analytical, problem-solving, and conceptual skills.
• Must possess good decision making skills, be very organized and detail oriented.
• Excellent team building, customer service, and interpersonal skills.
• Excellent communication and listening skills with ability to engage all management levels.
• Self-motivated and a professional attitude.
• Ability to multitask, prioritize, and manage time efficiently.
• Ability to work with various personality types.
• Persuasive and goal-oriented.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to handle or feel; and talk or hear.
• Employee must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 50 pounds
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE:

• Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook), and Internet
• Knowledge of Company policies, procedures, guidelines, and practices
• Strong technical knowledge, of relevant technology and tools
• Knowledge of the assigned business unit/area's direction and practices

MINIMUM QUALIFICATIONS:

• Three to five years related hands-on experience working with Garage Door and Hardware.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus opportunities
• Commission pay
• Monthly bonus
• Performance bonus
• Quarterly bonus

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Work Location: In person

Salary : $45,000 - $55,000