Hospital RN

Patient Case Manager needed in Brooklyn
Hospital position, Temporary position
Monday-Friday 9am-5pm

Overview
The Patient Care Manager (PCM) is responsible for overseeing patient care in their assigned Units Department. This includes managing the quality of care provided, patient throughput, and staff's
performance and attendance, and supplies inventory and usage. The PCM consults with line staff, physicians, and nursing and hospital leaders on nursing, patient care issues and interpretation of hospital policies, to ensure patient needs are met. The PCM designs, implements and maintains performance improvement activities within the department. The PCM assists in formulating budget, prepares and submits the nursing payroll, participates in, and makes decisions for hiring, orienting, evaluating, scheduling, and disciplining employees.

Responsibilities

• Conducts monthly (or more frequent as necessary), interactive departmental meetings and discussions. Keep minutes and attendance sheets
• Provides performance improvement education for staff
• Develops appropriate monitoring tools to monitor: budget, patient care, staffing and trends
• Conducts and coordinates performance improvement activities for department
• Shares PI activity/reports with the staff and solicits their inputs for improvement opportunities
• Review patient's medical records for completeness, accuracy and timeliness
• Monitor the physical environment in order to assure patient/staff safety and efficiency of the Unit
• Ensures supplies are readily available for efficient patient care. Notifies senior leadership if unable to acquire appropriate patient care. Notifies senior leadership if unable to acquire appropriate patient care supplies
• Ensures compliance with hospital policies and procedures
• Actively participates in commitments as assigned. Brings relevant issues to committee, assist in problem solving and facilitates the work of the committee
• Maintains 24 hour responsibility for coordinating, facilitating, integrating and evaluating high quality cost effective patient care delivered in the emergency department
• Coordinates and supervises patient care to ensure patient' needs are met and hospital policies are followed
• Organizes and expedites patient care through daily review of care provided by the staff
• Ensures patients are quickly, efficiently and safely transferred to the next level of service as ordered
• Collaborates with the departments' senior leadership and staff to develop unit goals. Assures progress toward goal achievement
• Consults other departments as appropriate to collaborate about patient care and performance improvement activities
• Coordinates and collaborates with the after-hours nursing supervisors on issues to monitor and/or report
• Communicates appropriately and clearly with physicians, staff, and nursing and hospital leadership
• Maintains good working relationships, both within the department and with other departments
• Demonstrates an ability to be flexible, organized and function under stressful situations
• Acts as a role model and mentor to staff in providing and planning for patient care
• Interacts professionally with patient/family and ensures patient/family involvement with their plan of care
• Provides effective and immediate service recovery when there is an identified deviation in service expectations
• Follows-up on clinical and patient safety issues in a timely fashion
• Completes projects, reports and assignments in a timely fashion. Meets deadlines
• Prepares, processes, and submits the nursing payroll weekly. Makes adjustments to staff's payroll when errors are identified
• Assesses & plans for staffing needs of the unit on a 24hr basis: 4-week nursing schedules are prepared & finalized timely, reflect a balanced level of nursing staff each day, staffing changes are checked daily to ensure adequate staffing & changes are entered
• Manages employee's time and attendance, and address excessive absence and lateness as per Hospital policy; Employee's time and attendance reviewed every pay period to identify employee's with attendance issues
• Ensures all staff maintain current relevant certifications & annual education requirements (ACLS, BLS, PALS, Stroke etc.)
• Assesses and evaluates the clinical performance of staff members annually and periodically as necessary
• Resolves personal concerns at the department level, utilizing the grievance process as required
• Disciplines nursing staff as appropriate and in collaboration with senior leadership and HR
• Interviews, hires, and implements practices to retain staff in collaboration with the DON and
• Senior nursing leaders/PCM
• Supports & monitors employees on orientation: ensures the preceptors are providing the required guidance and teaching, meets with the orienteer, preceptor and educator weekly to assess employee's performance and progress, makes recommendation on employee's status based on the weekly evaluation
• Has a process that supports the flow of patients to find to and from the unit
• Ensures patients are quickly, efficiently and safely transferred to the next level of service as ordered
• Takes actions to improve patient flow processes when goals are not achieved
• Plans, organizes and coordinates regularly scheduled in-service and orientation training for unit
  

Requirements

• Licensed as an RN in the state of New York, with BCLS, ACLS, PALS certification
• Bachelor's Degree and 3 or more years' experience in all aspects of emergency medicine

For more information and to apply, please contact:
Howard Newman
Account Manager, Bond Health Staffing
5824 12th Avenue
Brooklyn, NY, 11219
Office: 1-718-302-0040 ext. 204
Fax: 1-718-302-0070
Howard@bondhealthstaffing.com